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Mac Power Users

373: Home Tech Support

Mac Power Users

Relay

Tech, Technology, David, User, Stephen Hackett, Sparks, How To, Help, Power, Workflow, Ios, Mac, Set Up

4.71.5K Ratings

🗓️ 16 April 2017

⏱️ 95 minutes

🧾️ Download transcript

Summary

A lot of Mac Power Users find themselves transformed into the job of IT manager for friends, family, and even co-workers. In this episode we dive deep on the best IT management tools how to get (and get out) of that job.

Transcript

Click on a timestamp to play from that location

0:00.0

Mac Power Users, episode 373, the Solo IT Department. Hello everyone is David Sparks along with my pal Katie Floyd. How are you today Katie?

0:19.0

I'm great David. I'm somewhere in Europe right now as we're recording this.

0:24.1

Yeah, on the road. Yeah, the magic of technology though, Europe looks a lot like my spare

0:30.0

bedroom. Yeah and it feels almost like you're time traveling doesn't it? You know a little bit so a little bit. We are we're pre-recording a few of these shows so that MacPower user listeners never never miss an episode. You can't have that. In fact,

0:44.3

ironically while you are in Europe I will be in Orlando Florida.

0:48.1

So we planned that really well didn't we? Yeah. But but today we are here to be talking about an issue that all

0:57.0

loyal Mac power users listeners have faced is how much do you want to become the

1:02.4

IT department in your world?

1:04.6

Do we have a choice, really?

1:07.0

We do, we do.

1:08.4

We're going to talk about that today.

1:10.1

All right.

1:11.1

I mean, most people listen to the show are the IT department for their friends and family and maybe even their work around them.

1:18.6

Yeah, and maybe it's your your own job, whether it's a solo, whether you're working as part of a small business, whether you own your own business, and then sometimes people just find out that you know a little something about this technology stuff and then you just

1:35.4

end up being the guy or the girl in the office that everybody comes to with their technology

1:39.2

problems and in addition to doing your own job you kind of become de facto IT.

1:44.5

It happens.

1:45.5

And I think for folks to listen to this show, it's probably happening to a lot of them.

1:49.4

And we thought it would be worthwhile to take a moment to talk about that you know what it

1:54.2

means how do you fall into that trap do you want to fall into that trap and if you

1:59.4

do if you are the happy parachutist coming in to save the day, what are some tools, software, and other things that you should have on your tool belt to help do that job?

2:11.0

Your utility belt, like Batman.

...

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