Quick language advisory, if you are at all offended by adult content or if you're around

kids or whomever, this is a very good episode to skip.

From Gimlet, this is Reply Off, I'm PJ Vogue.

This week we're back again, back to the world of the internet. We have a story about a phone call

and it involves Comcast, a company that's sort of famous for their bad customer service.

A lot of people see Comcast as this big, powerful company that can and will do whatever it wants

to its customers. Being a Comcast customer can make you feel infuriatingly weak, like an angry

mosquito buzzing in the ear of a giant. One of those mosquitoes is a guy named Chris Adams,

a cinematographer and Nashville, and Chris wanted to discount on his Comcast bill. The company said

no, and so he posted a tweet complaining that it hadn't worked out. Comcast then actually did

give him the discount and so he was happy. Happy until a few months later when his phone rang.

Yeah, so I got this call and I answered the phone and this woman said her name was

Indra and she was with Comcast and she said she was with their, I believe, their social media team

or something along those lines. She said that she had seen that I posted a tweet about a negative

experience I had had Comcast and so she wanted to know if that issue had been resolved.

That's older, like yeah, I'm pretty sure the issue was resolved and she said okay, well,

since your issue has been resolved, I was hoping that maybe we can get you to delete the tweet

because it is slanderous towards Comcast. She said it was slanderous towards Comcast?

Yeah, here on earth companies don't usually call their customers to complain about critical tweets

and this call only got stranger. And then she launched into this whole tangent about how,

you know, if I tweeted something bad about an ex-girlfriend like, oh, this girl is being such a

dickhole and then later on you got back together with her, she would be really offended if that tweet

...