Welcome to the How to Be Awesome at Your Job Podcast, the show where brilliant professionals share how to sharpen the universal skills required to flourish at work.

Enjoy more career fun, wins, meaning, and money.

With your host, Pete McKitis.

Hello and thanks so much for joining us here for episode 359 with Karen the Hurt, Hurt.

I don't know if that's actually her nickname, but she was once struck by lightning and does

kickboxing and has even more interesting things to share about how to overcome the fear of speaking up.

So you're going to learn one, three steps for overcoming that fear of speaking up.

Two, approaches to encourage others to speak up using the only ugly framework and three the primary way we end up

dampening the willingness of others to speak up so if you'd like to take a look at

the show notes or the transcript or the links to items we've referenced it's over at

awesome at your job dot com slash Epp 359 and while there I hope you check out some of our cool

stuff such as the gold nugget email list which gives you summary insights from

Karen and all 350 guests who have come before her and after her in a quick

summary format in your inbox and then with an ongoing reference you can access

forever. Now here's Karen's story. Karen has over two decades of experiencing customer service, sales and

human resources. She's the award-winning author of two books,

winning well a manager's guide to getting results without losing your soul and

overcoming an imperfect boss, a former Verizon Wireless Executive

Karen transformed customer service outsourcing of over 96 million calls per year to reach parity

and quality with the internal call centers and developed a leading sales team

that won the President's Award for Customer Growth.

Big thanks to Karen for sharing our wisdom with us and big thanks to our sponsors.

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