354: Client Experience Automation with Gordon Henry
The How of Business - How to start, run, grow and exit a small business.
Henry Lopez, Levante Business Group
4.7 β’ 522 Ratings
ποΈ 8 February 2021
β±οΈ 51 minutes
ποΈ Recording | iTunes | RSS
π§ΎοΈ Download transcript
Summary
Client Experience Automation (starting at 12:30) - everything from Customer Relationship Management platforms to online billing and payment solutions, to online reputation management β to help us grow our small businesses with Gordon Henry. Gordon also shares his entrepreneur and corporate career journey, and insights on the need for small businesses to always be ready and willing to pivot or adjust.
Henry Lopez is a serial entrepreneur, small business coach, and the host of this episode of The How of Business podcast show β dedicated to helping you start, run and grow your small business. (TheHowOfBusiness.com)
Transcript
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| 0:00.0 | Welcome to the how of business with your host, Henry Lopez, the podcast that helps you start, run, and grow your small business. |
| 0:13.2 | And now, here is your host. |
| 0:15.7 | Welcome to the how of business. |
| 0:17.2 | This is Henry Lopez. |
| 0:18.6 | My guest today is Gordon. |
| 0:20.2 | Henry. |
| 0:22.1 | Gordon, welcome to the show. |
| 0:28.1 | Thanks. Great to be here. Absolutely. Gordon is going to share his insights and experiences related to how small businesses can leverage client experience automation. I'll explain what that is, |
| 0:33.7 | but automating everything related to the client experience, everything from customer relationship management, CRM platforms to online billing and payment solutions, |
| 0:43.4 | online reputation management. Let me try that again. Online reputation management. |
| 0:50.3 | All to help us, here's a mouthful, all to help us grow our small businesses. |
| 0:55.3 | If you want to receive more information about the Hawa business, |
| 0:58.1 | including links to the show notes page and the schedule a free coaching consultation with me, |
| 1:03.3 | you can text the word biz, B-I-Z, to 772-837-7-500. |
| 1:09.8 | So let me tell you a little bit more about Gordon. Gordon Henry is the chief |
| 1:13.0 | strategy officer at Thrive and the host of the podcast show, winning on Main Street. |
| 1:18.7 | I had the privilege of being a guest on winning on Main Street not long ago. Great |
| 1:23.0 | podcast. We'll talk more about that and where to find it. Thrive has created a fully integrated |
| 1:28.8 | end-to-end client experience platform so small businesses can reach more customers, stay organized, |
| 1:35.7 | get paid faster, and generate more reviews. Gordon's passionate about helping small |
| 1:41.0 | businesses grow, modernize, and thrive in today's evolving environment. |
| 1:46.0 | Gordon has over 25 years of experiencing client's acquisition strategies in marketing. |
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