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Freakonomics Radio

353. How to Optimize Your Apology

Freakonomics Radio

Freakonomics Radio + Stitcher

Documentary, Society & Culture

4.632K Ratings

🗓️ 11 October 2018

⏱️ 49 minutes

🧾️ Download transcript

Summary

You said, “I’m sorry,” but somehow you haven’t been forgiven. Why? Because you’re doing it wrong! A report from the front lines of apology science.

Transcript

Click on a timestamp to play from that location

0:00.0

John List is an economist at the University of Chicago.

0:08.8

I go out and run field experiments in the real world.

0:12.2

You've probably heard List on our show before.

0:14.5

Here are some of the questions he's tried to answer using field experiments.

0:17.9

Why do people discriminate against one another?

0:20.7

Why do women earn less pay than men in labor markets?

0:24.6

How do we convince people to work harder on the job?

0:27.7

How do we convince people to pay their taxes on time?

0:30.8

OK, so the following story took place in early 2017.

0:34.9

So picture this.

0:36.0

I get in an Uber car to go give a keynote panel

0:40.9

addressed at the American Economic Association meetings.

0:44.8

The A.E.A meetings were in Chicago that year.

0:47.6

Very convenient for John List.

0:49.4

All he's got to do is get from his house

0:51.4

to the hotel where he's giving his keynote.

0:54.0

So I get in the back of the car, and it says

0:57.0

I'm going to be there in 27 minutes.

0:59.7

So I go into my own land of working on my slides,

1:04.1

because of course I'm doing things at the last minute.

1:07.4

So I lose track of time.

1:10.5

I look back up about 25 minutes later,

...

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