Welcome to the how of business with your host, Henry Lopez, the podcast that helps you start, run, and grow your small business.

And now, here is your host.

Welcome to this episode of the how of business.

This is Henry Lopez.

And my guest today is Dr. Kelly, Henry. Kelly,

welcome to the show. Thank you, Henry. Really appreciate it. Thanks for the opportunity.

Absolutely. Looking forward to this conversation. As many of, yeah, as many of you know,

I'm a big believer in striving to deliver a remarkable customer service at all of my businesses,

just like it's what I expect

to receive when I interact with any other business. And it's one of my big frustrations, my big pet

peaves is what I find to be the lack of consistent customer service that I experience.

It's a topic I've addressed many times on this show. And again, today I'm excited to have Dr. Kelly Henry with me to share his experiences and tips

and how to define and deliver, as he calls, exceptional customer service.

You want to receive more information about the Hawa business, including links to the show notes page

and to schedule a free coaching

consultation with me, you can text the word biz, B-I-Z to 772-837-5700.

So Dr. Kelly Henry is a retired chiropractor turned consultant and coach.

He practiced for 20 years, starting from nothing to building multiple clinics.

He retired from practice in 2018 to devote himself to helping others through coaching to achieve the success they deserve.

Kelly's passion is helping businesses improve their customer service to dramatically boost business growth and profits.

He recently authored a book on customer service entitled Define and Deliver Exceptional Customer

Service. Kelly lives in where I used to live in the Dallas-Fort Worth area.

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