#345 - How to get your money back from Amazon lost inventory
Selling on Amazon with Andy Isom
Andy Isom | Amazon FBA Seller & Agency Founder
4.9 • 816 Ratings
🗓️ 17 June 2024
⏱️ 10 minutes
🧾️ Download transcript
Summary
If you're not on top of your FBA shipments, some units may go missing because Amazon occasionally loses inventory. In this episode, I discuss how you can get reimbursed for lost inventory. Amazon won't automatically compensate you for missing items—you have to request reimbursement. However, it’s not as simple as sending a message. You need to provide documentation and shipping invoices to prove the inventory is missing. While the process can be tricky and time-consuming, I share valuable tips to navigate it successfully.
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Transcript
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| 0:00.0 | Amazon from time to time will lose your inventory. And unless you're really on top of the ball |
| 0:06.1 | and checking all of your FBA shipments and making sure, okay, the amount that you sent was the amount |
| 0:11.4 | that Amazon received and the amount that they checked in, unless you're really, really checking |
| 0:15.2 | all of that, you may not notice that some units will go missing. I'm gonna show you guys how to get your money back |
| 0:22.9 | from lost inventory at Amazon. |
| 0:30.6 | What's up guys you're listening to or watching another episode of Selling on Amazon with Andy Isam. |
| 0:38.4 | In this episode, I'm going to show you guys how to get your money back from lost inventory at Amazon. |
| 0:48.0 | A lot of people don't know this and you may not notice this in your Amazon Seller Central account, but Amazon from time to time will lose your |
| 0:57.1 | inventory. And unless you're really on top of the ball and checking all of your FBA shipments |
| 1:03.1 | and making sure, okay, the amount that you sent was the amount that Amazon received and the amount |
| 1:08.0 | that they checked in, unless you're really, really checking all of that, |
| 1:11.4 | you may not notice that some units will go missing. Now, here's the cool thing about this, |
| 1:18.1 | is Amazon will actually reimburse you for lost inventory. Here's the sucky part about it. |
| 1:24.9 | They won't reimburse you unless you ask for the reimbursement. And it's a lot |
| 1:30.3 | more complicated than simply sending them a message saying, hey, can you please send me money for |
| 1:34.9 | anything that you've lost? You need to provide documentation, shipping invoices and things that |
| 1:40.0 | show, hey, the amount that we sent is not the amount that you received in. Here's the other part |
| 1:46.4 | where this gets really, really tricky and time consuming. When you're sending in dozens of |
| 1:51.8 | shipments to Amazon FBA, or let's say you have thousands and thousands of units or hundreds |
| 1:56.9 | of different skews, this becomes nearly impossible to manage on your own. So either you |
| 2:03.0 | have to hire an internal person to do this, or you're going to want to use an outside company |
| 2:09.0 | most likely to do this for you. Now, before we dive deep into the episode, I will throw this out |
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