Last year, we helped over 70,000 people with their civil legal needs, which we're really proud

of. But over 400,000 people reached out to us through our hotline. So despite our best efforts,

despite having over 230 lawyers and 450 staff in all 100 counties, we still can't help all the folks

who need us.

Welcome to Justice by Design. I'm Kimberly Atkins Store. Now, we can't really talk about justice

without talking about access to justice. People need to have the tools to be able to ensure, particularly when it comes to

legal issues, that their rights are protected, that they know what those rights are, and that they

can navigate the complexities of the legal process. But that's not happening. In fact, according to the Justice Gap report,

most people do not have the ability to seek legal help for 92% of their legal problems. I mean,

think about that. Most people, particularly people living under the poverty line.

And it only gets worse. Legal aid is available. But as it stands right now in America, there are less than three legal aid attorneys available for every 10,000 people who are income insecure.

So what does that mean for their rights?

I want to talk about that.

And that's why I'm so glad to be joined by Ashley Campbell, who is the CEO of Legal Aid of North Carolina.

And I want to talk about that group's Innovation Lab. Ashley,

thank you so much for joining me. It's great to be with you. So before we get started,

can you introduce yourself to our listeners and tell them what you do there and how this

innovation lab came about? Sure.

So I'm Ashley Campbell.

I'm the CEO of Legal Aid of North Carolina.

We are the largest nonprofit law firm in the state of North Carolina.

And as you mentioned before, we serve low-income people who need help with their civil legal matters.

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