#30 Margaret Heffernan: Collaboration and Competition
The Knowledge Project with Shane Parrish
Farnam Street
4.7 • 2.9K Ratings
🗓️ 13 March 2018
⏱️ 77 minutes
🧾️ Download transcript
Summary
Today, I’m joined by speaker, international executive and five-time author Margaret Heffernan. We discuss how to get the most out of our people, creating a thriving culture of trust and collaboration, and how to prevent potentially devastating “willful blindness.”
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Transcript
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| 0:00.0 | Welcome to the Fernum Street Podcast called the Knowledge Project. |
| 0:11.6 | I'm your host, Shane Parish, the curator behind the Fernum Street blog, which is an online |
| 0:16.7 | community focused on mastering the best of what other people have already figured out. |
| 0:21.3 | The Knowledge Project is where we talk with interesting people to uncover frameworks you |
| 0:25.2 | can use to learn more in less time, make better decisions, and live a happier and more meaningful |
| 0:30.3 | life. |
| 0:31.6 | Margaret Heffernan is on the show today. |
| 0:33.7 | The former CEO of Five Businesses, she's learned how human thought patterns lead to |
| 0:38.2 | sustain. |
| 0:39.3 | She's the author of a book called Willful Blindness, which examines why businesses and the people |
| 0:43.8 | who run them ignore the obvious and the resulting consequences, as well as a book called Beyond |
| 0:49.1 | Measure, which looks at how tiny changes can make a ginormous impact. |
| 0:53.9 | Enjoy the conversation. |
| 1:08.1 | Before I get started, here's a quick word from our sponsor. |
| 1:12.0 | This episode is brought to you by InkTel. |
| 1:15.0 | Every business needs great customer service in order to stand out and gain a competitive |
| 1:19.3 | advantage. |
| 1:20.3 | Yet many businesses struggle with how to provide their customers with world-class customer |
| 1:24.4 | service. |
| 1:25.4 | InkTel, contact center solutions is a turnkey solution for all of your customer care |
| 1:30.0 | needs. |
| 1:31.0 | InkTel trains their customer service reps to know your business almost as well as you |
... |
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