3 More Questions (Lisa Lutoff-Perlo) with David Novak and Koula Callahan

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8 • 596 Ratings

🗓️ 5 February 2024

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

On this episode of 3 More Questions, you'll hear David Novak's answers to: What advice do you have for leaders who get turned down from the job they believe they’re capable of having? How should leaders think through the customer experience and take them to places they might not even see yet? What type of leadership skills does it take to pull off something that has never been done before? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!

Transcript

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0:00.0	Welcome to How Leaders Lead. I'm Kula Callahan, here to bring you another edition of three more
0:09.1	questions with David Novak. David, I always loved doing these episodes with you. How are you today?
0:14.0	I'm terrific and I'm really excited about talking about the conversation I had with Lisa Lutoff-Perlo,
0:20.6	the former CEO of celebrity cruises.
0:23.9	You know, what I love about Lisa is that she's just a bored salesperson. I mean, she started
0:29.7	out in accounting, but boy, does she know how to sell? And, you know, she's so excited about what
0:36.1	she does, and it's just contagious.
0:38.5	It really is. I mean, she has worked in the cruise industry for 39 years.
0:43.2	One thing about Lisa, the woman is persistent. And I was so inspired listening to this conversation,
0:48.6	David, just by how her persistence really paid off for her in her career.
0:52.7	And not only persistent, I would say passionate.
0:55.9	I mean, she just has a real passion for what she's doing, the people she has the privilege
1:00.8	of leading, and it just shows.
1:02.8	You know, she might be in that industry for 39 years, but she stays forever young in
1:09.4	her approach and her thinking about how to delight customers. And I love that.
1:14.3	I do too. I'm excited to dive into our questions for today, David. Let's get going.
1:23.1	Question number one. Lisa really paved the way for women to hold leadership positions in the cruise industry.
1:30.0	She, of course, was CEO of Celebrity Cruises,
1:32.7	and she actually asked for that job three different times
1:36.3	before she was given the opportunity to become CEO.
1:39.8	David, what advice do you have for leaders who get turned down from a job
1:43.6	that they believe
	...

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