277- David Radabaugh on Using AI to Streamline Sales and Transform Customer Communication

Dissecting Popular IT Nerds

Technology

5 • 49 Ratings

🗓️ 23 April 2024

⏱️ 52 minutes

🔗️ Recording | iTunes | RSS

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Summary

David Radabaugh David Radabaugh is the Director of Information Technology at A&C Plastics Inc, where he oversees a team supporting 100 end users. With a background in business and management information systems, David brings a unique perspective to IT leadership. He is passionate about leveraging technology to streamline business processes and improve communication. David is also an advocate for continuous learning and adapting to the ever-evolving landscape of IT. David Radabaugh on Using AI to Streamline Sales and Transform Customer Communication In this insightful episode of ‘Dissecting Popular IT Nerds,’ host Phillip Howard chats with David Radabaugh, Director of Information Technology at A&C Plastics Inc. David shares his unique path into IT leadership, emphasizing the importance of bridging the gap between IT and the business. They delve into the practical applications of AI, including its use in sales communication and outbound call sentiment analysis. David also offers valuable insights on data analytics, business skills for IT leaders, and the future of IT. This episode is a must-listen for IT executives seeking to drive business growth and collaboration.

Transcript

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0:00.0	All right, welcome everyone back to dissecting popular IT nerds.
0:09.6	Today, David Radapaw, well, today, depending on when or where you're or how you're listening
0:15.1	to this, but today, David Radabaw, director of information technology at A and C plastics. We got to love plastics.
0:23.8	Have to love plastics in this world. So I don't know about all those people out there that hate
0:28.6	plastics, but today we love plastics. Welcome to the show. Thank you. Appreciate it. Good to be here.
0:34.7	So the, well, let's start off with this. How many end users and or people
0:40.6	that you must manage or support, no support. Take care of coddle, make sure everything's working
0:46.3	on a daily basis. Okay. Yeah. So we've got just about 100 end users. Okay. Um, so talk to me,
0:53.8	man. What's to me, man.
0:56.4	What's daily life like over there?
0:57.3	Yeah.
1:06.3	So in my position, daily life is really a lot of figuring out how to make everybody's life easier.
1:07.7	I feel like that's my role.
1:12.9	We have a couple of people that work in the IT department with me that are more responsible for kind of day-to-day end-user support.
1:15.6	And my role is more finding ways to make IT support the rest of the business.
1:21.6	So evaluating different options that we have in whether it's automation, AI, anything like
1:27.2	that, you know, kind of
1:28.3	vetting a lot of different vendors that come to us with solutions and the viability of them from a business perspective.
1:35.3	You know, I think right now we're going through a Salesforce integration with our ERP system.
1:41.3	So a whole lot of communication between an integrator, the Salesforce side, our ERP side,
1:47.3	making sure everything runs smoothly and everybody's happy with the performance of the systems
1:52.0	that they're working on.
	...

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