273 GID How to Read Email for Sane Online Discussion
Modern Mentor
Macmillan Holdings, LLC
4.3 • 726 Ratings
🗓️ 12 July 2013
⏱️ 6 minutes
🧾️ Download transcript
Summary
Email can be explosive, especially when you use it to carry on an emotional discussion. If you learn to read email carefully, however, you can make sure that even if other people are going ballistic, you can deal sanely and rationally with the incoming email. Then everyone will think you're a hero, you'll be promoted, and life will be perfect.
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Transcript
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| 0:00.0 | This is Steva Robbins. |
| 0:04.4 | Welcome to the Get It Done guys, quick and dirty tips to work less and do more. |
| 0:09.0 | Life would be so much easier if we didn't have emotions, and we're all like Mr. Spock, or Mrs. Spock or Zizpok. |
| 0:15.5 | In my episode on writing emotional email, we explore how to write email so that it doesn't provoke them. Today, we're going to explore the other side, how to read email, we explore how to write email so that it doesn't provoke them. Today, we're |
| 0:22.0 | going to explore the other side, how to read email so it doesn't provoke you. As long as the |
| 0:28.8 | internet discussion groups have been around, there have been trolls. In the stories, trolls live |
| 0:34.3 | under bridges. Their hairy, loathsome creatures, dripping foul, smelling goo. Their |
| 0:39.3 | putrid breath causes small children to run away in horror, and the slimy remains of their |
| 0:43.9 | last meal ooze down their Star Trek t-shirts. Oh, oh wait, oh, I'm describing real-life trolls. |
| 0:51.2 | Yeah. Real-life internet trolls are the people who believe it's their job in life to make people feel bad, to provoke them and to get them angry. |
| 0:59.5 | Some do it intentionally, and everyone knows that their trolls. Others shave their back hair. They put on clothes from Banana Republic, and they pretend to be reasonable people, until they put fingers to keyboard. |
| 1:13.1 | "'Steever, I just got a message from Europa. She's insulting me.' |
| 1:17.6 | Bernice was for Klimt. She showed me the message from Europa. |
| 1:21.6 | "'Dear Bernice, I can't believe the job you did on the new sales brochure without even consulting me. |
| 1:31.3 | I've never seen anything like it, the pictures, the words, the editorial. Let's just say it's obvious your first attempt at a brochure is clearly superior to anything I would have come up with. |
| 1:38.3 | Sincerely, Europa. |
| 1:40.3 | Wow, what a letter. |
| 1:42.3 | Only I read it a little differently. Dear Bernice, I can't believe the job you did on the new sales brochure without even consulting me. I've never seen anything like it, the pictures, the words, the editorial. Let's just say it's obvious your first attempt at a brochure is clearly superior to anything I would have come up with. |
| 2:02.5 | Sincerely, Europa. |
| 2:06.1 | Same words, 180-degree opposite meaning. |
| 2:11.6 | That's because emotion is transmitted through voice tone, while the words simply guide the interpretation of the emotion. |
| 2:13.9 | When you're reading something online that gets you all steamed up, it's almost certainly because |
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