272: High Touch Ideas to Elevate Your Client Experience Plus Closing Gift Ideas
Hustle Humbly Podcast
Alissa Jenkins & Katy Caldwell
4.9 • 809 Ratings
🗓️ 21 October 2024
⏱️ 71 minutes
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Summary
It’s time to elevate our client experiences with these high touch ideas you may be missing. We'll be exploring how to go beyond the basics and create a truly exceptional experience for your clients, all without breaking the bank. We are sharing free high touch ideas that will make you stand out from the crowd and explain how understanding your clients' goals and pain points to make their lives easier is crucial. We give you the actionable tips for providing valuable communication and building lasting relationships with your buyers and sellers. We even share with you our philosophies on closing gifts and what our favorite closing gift ideas are. It’s time to start seeing yourself as a service provider, not a salesperson, and bringing in ways to surprise and delight your clients with thoughtful gestures. Join us as we chat about how to deliver a high end experience that builds trust, loyalty, and ultimately, more business for you!
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Transcript
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| 0:00.0 | When I have a problem pop up, it's my time to go, well, this is where I earn my value. |
| 0:07.3 | It's kind of motivating me to be like, what does not need to be happening so that I can do these really important things? |
| 0:14.7 | Right. |
| 0:16.0 | So every time you are with your client, you are marketing yourself. |
| 0:20.1 | You are sitting in front of a human being that has hired you. |
| 0:24.0 | Is that not the ultimate goal of real estate? |
| 0:26.5 | Yeah. |
| 0:27.3 | You don't have to feel like you're all alone. |
| 0:29.3 | In the beginning of my career, we stood at the kitchen counter and we wrote a purchase agreement. |
| 0:34.7 | With a pin. |
| 0:36.3 | Hi, y'all. |
| 0:37.0 | Welcome to Hustle Humbly. |
| 0:38.1 | It's Alyssa and Katie, and we are two top-producing realtors in the Baton Rouge market. |
| 0:42.1 | We work for two different companies where we should be competitors, but we have chosen |
| 0:45.5 | community over competition. |
| 0:47.1 | The goal of our podcast is to encourage you to find your own way in business. |
| 0:50.8 | So stop comparing yourself and start embracing your strengths. |
| 0:54.6 | Hi, Alyssa. Hey Katie. Welcome to episode 272. Hi touch ideas that you're missing. Yeah. |
| 1:01.8 | And we're going to also partner this up with a little closing gift talk. Awesome. All about the |
| 1:07.0 | high touch things you can do for your clients. I had some thoughts about about this. Okay. |
| 1:12.9 | I can't wait. We spend a lot of episodes telling people like how to get business, how to run your |
| 1:20.2 | business, systems and things like that. Now speaking as someone who is established and does repeat and referral business pretty much only at this point. |
... |
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