Welcome back to another episode of Trading Secrets. Today we are joined by Mark Nottriani, executive vice president at Intuit, where he leads customer success

and expert platforms for products like QuickBooks and TurboTax. Mark's story is a powerful

example of long-term career growth and leadership evolution, from his early days managing

teams and customer experience to now overseeing global strategy

at one of the world's leading financial technology companies.

Mark's career is built on a mix of people first, leadership, and also business transformation.

Today, we'll talk about how he navigated his path to executive leadership, what it takes

to thrive inside a major organization

and the lessons he's learned about mentorship, career resilience, and defining success. Mark,

thank you so much for not sharing secrets. Well, thank you. Thanks for having me. I totally appreciate it.

Yeah. I'm so pumped. And, you know, what guys behind the scenes, Mark's resume is stacked. I'm telling you, it's as stacked as it gets from where he's work. But we got his first podcast. I know. I'm super excited. We got a first for the resume. Put it on the resume. I love it. All right. Now, obviously, where you work, what you do, and the products that you're working on impact everything we do at Trading Secrets. But I first want to start about your

career a little bit. So I always think about someone who's in an executive vice president

role today managing, you know, so much impact where it started. So what's your first job ever

and what did it kind of teach you about leadership and money? Well, that's a great question.

You know, my first job ever actually was in

London, where I went to high school for my first two years of high school, my freshman and sophomore

year. And I got a job at Baskin and Robbins in Swiss Cottage. And it was amazing. Like scooping the

ice cream? Scooping the ice cream. I was at the front. and I became known for making incredible milkshakes.

What was your favorite flavor? Well, my favorite flavor actually of the ice cream was peanut

butter and chocolate. But I had this one client, this is actually, it's very funny. I had this one

client used to bring in his dates and he would always have a Jamoka almond fudge milkshake. Okay. And that's, he said, it's the best one he ever had. And he'd always bring his dates in on those nights. And I guess what that taught me was, you know, what you do matters, right? To that individual and what they're looking for at that moment and time. And you never know, you know, what your skills are. I always loved ice cream. I didn't realize I could make a great milkshake. Oh, wow. And I just learned the value of customer service. And it's much more than the product. It's the experience is I guess what I learned there. And so it was super fun. It's funny how scoop and ice cream could lead to like a mission then that actually connects to like what you're doing every time. Totally. And I had no idea actually at the time. It was just like I was making my first

paycheck. It was incredible. And I enjoyed what I was doing. And I really enjoyed serving the

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