#263: Conversational AI with Bob Summers, Goodcall
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
4.9 • 113 Ratings
🗓️ 22 July 2022
⏱️ 23 minutes
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| 0:00.0 | Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business |
| 0:05.6 | agility through customer experience, employee experience, and digital transformation. |
| 0:10.4 | I'm your host, Greg Kielstrom. |
| 0:12.6 | The Agile World podcast is brought to you by TechSystems, an industry leader in full stack |
| 0:17.0 | technology services, talent services, and real world application. |
| 0:21.2 | For more information, go to techsystems.com. |
| 0:24.1 | To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com |
| 0:29.5 | and read my latest articles, or get a copy of my latest book, Meaningful Measurement of |
| 0:34.0 | the Customer Experience, now available on Amazon and other retailers. |
| 0:39.9 | My name is Greg Kielstrom, and I'm the host of the Agile Brand podcast. |
| 0:43.3 | Today, I'm going to talk about improving the customer experience with conversational AI. |
| 0:48.2 | To help me discuss this topic, I'd like to welcome Bob Summers, CEO of GoodCall. |
| 0:53.1 | Bob, welcome to the show. |
| 0:55.0 | Hi, Greg. |
| 0:56.0 | Thanks for having me. |
| 0:57.0 | Yeah, looking forward to talking about this with you. |
| 0:58.3 | What do we start by you giving a little background on yourself, as well as what you're currently |
| 1:02.7 | doing at GoodCall? |
| 1:03.7 | Yeah, Greg. |
| 1:04.7 | So my journey on GoodCall started about nine years ago when I started working with like |
| 1:08.6 | small and local businesses and trying to find ways to bring interesting technology to |
| 1:14.0 | help them every day. |
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