One week before Christmas, the Target store on Chicago's West Side, middle of the day,

people are rolling shopping carts full of toys and games through the aisles,

teenagers and single people, parents from every income.

And I don't really understand this, but if you talk to them, it's incredibly diverse group.

There's one question that always seems to get exactly the same answer.

Of all these things that you have in this basket, what do you think is the most likely to get returned? Actually, uh, none of it.

Not my stuff.

No, I'd say no, not mine.

Actually, I'm not worth at all. Actually, I did a pretty good job.

The majority of the stuff that I'm buying is really for my kids,

so they definitely ain't going to return anything.

So, uh, not my stuff.

Yeah, I made a list of what I was getting everyone in.

Pretty confident in it.

When I report their bravado, their confidence to the store manager Lee Krum, this is his response.

Well, the day after Christmas is the busiest day in refunds.

So I don't know how true that statement is, nobody ever returns

my gifts. So they just, you know, of course everybody has sunglasses and rubber noses on that day

and when they're returning stuff, so nobody sees them. It's really funny when the media's

here the day after Christmas and they're filming the return center, everybody's kind of like,

he hides his face behind his arm. Nobody wants their picture taken. Like criminals.

Yes. He hides his face behind his arm. Nobody wants their picture taken. Like criminals.

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