meta_pixel
Tapesearch Logo
Log in
Docs Outside The Box

253 Should a doctor respond when a patient leaves a bad online review?

Docs Outside The Box

Dr. Nii Darko

Career, Education, Doctor, Medicine, Careers, Job, Business, Health & Fitness, Finance, Investing, Premed, Black, Money, Lifestyle, Mindset

4.9516 Ratings

🗓️ 22 November 2021

⏱️ 30 minutes

🧾️ Download transcript

Summary

SEND US A TEXT MESSAGE!!! Let Drs. Nii & Renee know what you think about the show! You can fight it as much as you like, but doctor reviews are important! Look at it this way, if you can rate & review the local cafe, why shouldn’t the person you’re about to operate on have the ability to leave reviews also?! I’ll save that debate for another day! For private practitioners, doctor reviews are normal. For the hospital-employed doctors, medical residents, and young attendings - doctor r...

Transcript

Click on a timestamp to play from that location

0:00.0

What's good, everyone? This is Dr. Ney. I'm joined by a special guest, as well as a special company

0:05.7

organization. It's not too often that I do this, but when there is an organization or there is a product

0:11.8

that I think is definitely going to help you all as docs outside the box, I'm all about it.

0:17.5

And this product is a product that's going to help probably the most basic thing

0:21.8

that is most important to us. And that most basic thing is our name. Our name is our bond.

0:27.4

Our name, you know, what goes beyond our name is all the hard work, all the schooling. And also our

0:34.1

name is not just all the schooling and the sacrifices that we made, but also our reputation.

0:39.0

Okay, that's most important. So we talk about fire movement on this podcast. Sometimes we talk about

0:43.5

real estate. We talk about investing. We talk about traveling overseas. We talk about all of these

0:47.2

different things that doctors can do. But at the most basic level, the most important thing that you

0:51.8

have, that's the most valuable thing, is who you are as a person.

0:54.3

And oftentimes that relates to reputation. So I am joined today by Avalon Hartman, who represents

1:01.0

impact IQ to company that is focused on healthcare reputation management for individual providers

1:08.0

like you, for hospitals, as well as for healthcare organizations. Avalon, welcome to docs outside the box. How you doing? Oh, I'm doing great. Thanks so much for having me. It's really fun to be on this show. Yeah, I'm excited that you are here. Like I said before, yeah, you know, we talk about all of these different things that you can do, whether it's saving up money, paying off your debt, all these different things. But, you know, let's get to the basics of, you know, representing and protecting your name. So before we jump into what Empath IQ is, right? Tell us, first of all, what is reputation management? Because that's what it says on your website. You guys do health care reputation management. What does that mean for us physicians who are listening? I know, right? It's a little esoteric to say

1:48.5

reputation management. Basically, in a nutshell, what we do is we look across the web and find out

1:57.4

what people are saying about you so you can be alerted to that. But on another avenue of

2:03.7

what we do is we have a software that allows you to get online reviews posted to your Google

2:10.7

My Business page. So it is a very basic branding opportunity that physicians are really excited about and are taking advantage of.

2:21.4

And I think it is a super useful tool to have under your tool belt, so you can make sure that

2:29.9

you are being represented well and taking care of business.

2:36.2

Now, you mentioned your software.

2:38.5

The name of your software is called Empath IQ.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Dr. Nii Darko, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Dr. Nii Darko and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.