#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 13 May 2022

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today we’re going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I’d like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with Techstars Boston.

Hosted on Acast. See acast.com/privacy for more information.

Transcript

Click on a timestamp to play from that location

0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.7	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.1	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles or get a copy of my latest book, Meaningful Measurement of
0:34.0	the Customer Experience, now available on Amazon and other retailers.
0:38.6	My name is Greg Kielstrom, and I'm the host of the Agile Brand Podcast.
0:42.2	Today we're going to talk about building a smart, scalable customer success program that
0:46.8	utilizes the best of people, processes, and software.
0:50.4	To help me discuss this topic, I'd like to welcome SunCRA, Perez, co-founder of Koala,
0:56.2	and mentor with TechStyres Boston.
0:58.6	SunCRA, welcome to the show.
1:00.4	Thanks for having me.
1:01.4	I'm so excited to be chatting with you today.
1:03.7	Absolutely.
1:04.7	Yeah, looking forward to it.
1:05.7	So why don't you start by giving a little background in yourself as well as what you're
1:10.3	currently doing with Koala?
1:12.5	Absolutely.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from The Agile Brand, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of The Agile Brand and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.