meta_pixel
Tapesearch Logo
Log in
The Knowledge Project with Shane Parrish

#24 Susan Cain: Leading the Quiet Revolution

The Knowledge Project with Shane Parrish

Farnam Street

Business, Investing, Entrepreneurship

4.72.9K Ratings

🗓️ 1 November 2017

⏱️ 57 minutes

🧾️ Download transcript

Summary

For decades, introversion was looked at as something to overcome, almost like an illness. The way to win in life was through charisma, outspokenness, and self-promotion.

Even now, in an increasingly noisy world, introverts may feel added pressure to take one of two paths: force themselves into more extroverted behavior, or become even more reserved and shrink back to themselves.

My guest Susan Cain says both paths are wrong and in fact, rob the world of the unique contributions introverts make when they choose to be true to themselves.

Susan knows what she’s talking about. A self-proclaimed introvert, she wrote the New York Times bestselling book, Quiet: The Power of Introverts in a World that Can't Stop Talking and delivered one of the most popular TED talks ever delivered, with nearly 18 million views to date.

Whether you consider yourself an extrovert, an introvert, or an ambivert (those lucky bastards in the middle) you’ll find a ton of value in this interview.

Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member-only episodes, and more. Sign up at: https://fs.blog/membership/

Every Sunday our newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/

Follow Shane on Twitter at: https://twitter.com/ShaneAParrish

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to the Knowledge Project. I'm your host, Shane Perish, the curator behind the

0:12.8

Fernum Street blog, which is an online community focused on mastering the best of what other

0:17.7

people have already figured out. The Knowledge Project is a place where we look at interesting

0:22.9

people and uncover the frameworks they use to make better decisions, live life, and make

0:27.9

an impact. On this episode, I have the remarkable Susan Canne. You're gonna love this.

0:33.5

While we had never spoken before this call, Susan's work has influenced how I live,

0:37.9

designed my space, and interact with others. As you'll discover, she's simply phenomenal.

0:43.9

We talk about living a meaningful life, the relationship between introverts and extroverts,

0:48.9

jealousy, how office environments affect people, how you can create some personal space,

0:54.5

and so much more. I hope you enjoy this conversation as much as I did.

1:08.5

Before I get started, here's a quick word from our sponsor.

1:11.5

This episode is brought to you by InkTel.

1:14.5

Every business needs great customer service in order to stand out and gain a competitive advantage.

1:19.5

Yet, many businesses struggle with how to provide their customers with world-class customer service.

1:24.5

InkTel Contact Center Solutions is a turnkey solution for all of your customer care needs.

1:30.5

InkTel trains their customer service reps to know your business almost as well as you do,

1:34.5

and help you build your brand. Managing a call center can be a complicated, expensive,

1:39.5

and time-consuming task, and you still might not be able to do it well.

1:43.5

So do what many leading companies do and outsource your customer service needs to a partner

1:48.5

who specializes in taking care of your contact center needs.

1:51.5

InkTel can provide your company with every touchpoint, including telephone, email, chat, and social media.

1:57.5

As a listener of this podcast, you can get up to $10,000 off if you go to intel.com slash Shane.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Farnam Street, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Farnam Street and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.