24: Adding 'Value Uniqueness' - Chip Bell

Discover Your Talent–Do What You Love

Don Hutcheson

Education, Business, Self-improvement, Careers

5.0 • 619 Ratings

🗓️ 4 June 2015

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

“Val-Unique” is the term Chip R. Bell uses to describe his unique elaboration on the value-added concept, adding elements that surprise the customer in ways that delight them. A world renowned keynote speaker and founder of the Chip Bell Group, Dr. Bell is the author of several national best-selling books. Discovering what he loves, what gets him up in the morning, changed his life. “I think the degree to which you have the opportunity—and that's a key part—to pursue (what you love) can be important. I learned it early and made it my deliberate effort.

Transcript

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0:00.0	Hello, world.
0:11.3	Welcome to discover your talent, do what you love.
0:14.8	I'm creator and host, Don Hutchison.
0:17.6	Every day, I interview someone from around the world who has discovered his talents to do
0:22.3	work he loves to create a life of success, satisfaction, and freedom. Today, I'm delighted to bring
0:28.8	you our featured guest, Chip Bell. Hello, Chip. Hello, Don. Thanks. Are you using your
0:35.5	talents doing work that you love? Absolutely. Great. We want to hear more.
0:40.5	Chip R. Bell is a world-renowned keynote speaker and founder of the Chip Bell Group.
0:47.3	Dr. Bell is the author of several national best-selling books, including Take Their Breath Away,
0:53.6	Managing Knock Your Sox Off Service,
0:56.0	Service Magic, the nine and a half principles of innovative service, and his newest book,
1:01.5	Sprinkles, creating awesome experiences through innovative service. So, Chip, that's a quick intro.
1:08.4	Tell us what you're up to now that's got you excited.
1:16.4	Well, I think the thing that's most exciting me now, Don, is the whole area of innovative service. And I come to that because many organizations recognizing that to gain competitive advantages they need to exceed the customer's expectation, tend to focus on value added, meaning taking
1:31.9	what the customer expects and adding more. The problem with that is that sometimes causes
1:36.8	a customer to elevate their expectations, and you can see how that could ultimately run out
1:41.4	of room. I think the larger problem is the fact that it gets more and more pricey.
1:46.5	And so my work focuses on not value-added, but value-unique,
1:52.3	the elements that surprise the customer in ways that delight them.
1:57.0	That sounds very innovative and much needed.
2:00.0	As you know, well, everyone's life journey is composed of a series of turning points. Some call them passages. And at these important times in our lives, we can start very early, we face obstacles and opportunities and choices that determine the next period of our life. So would you please take
2:18.4	our listeners on your journey of some of the more memorable and impactful defining moments in
	...

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