#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 8 April 2022

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about the role of the voice of the customer in driving product roadmaps. To help me discuss this topic, I’d like to welcome Matt Young, CEO of User Voice.

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Transcript

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0:00.0	This episode is brought to you by Oracle.
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0:26.0	Take a free test drive at oracle.com slash enhance.
0:31.0	Welcome to season four of the Agile Brand with Greg Kielstrom,
0:35.0	where we discuss business agility through customer experience,
0:38.0	employee experience, and digital transformation.
0:41.0	I'm your host, Greg Kielstrom.
0:43.0	The Agile World podcast is brought to you by TechSystems,
0:46.0	an industry leader in full stack technology services, talent services,
0:50.0	and real world application.
0:51.0	For more information, go to techsystems.com.
0:54.0	To read more about the topics discussed on the show,
0:56.0	you can go to my website at GregKielstrom.com
0:59.0	and read my latest articles or get a copy of my latest book,
1:02.0	Meaningful Measurement of the Customer Experience,
1:05.0	now available on Amazon and other retailers.
1:08.0	My name is Greg Kielstrom, and I'm the host of the Agile Brand podcast.
	...

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