#2272 - Q&A: “How can customer feedback improve my marketing?”
Side Hustle School
Chris Guillebeau
4.7 • 3.3K Ratings
🗓️ 22 March 2023
⏱️ 5 minutes
🧾️ Download transcript
Summary
Gathering feedback from customers is an important tool for any small business owner, but it can be challenging to know how to use it effectively. Today, a caller seeks advice on how to incorporate feedback into a marketing plan.
Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week.
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Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week.
Show notes: SideHustleSchool.com
Email: team@sidehustleschool.com
Be on the show: SideHustleSchool.com/questions
Connect on Instagram: @193countries
Visit Chris's main site: ChrisGuillebeau.com
Read A Year of Mental Health: yearofmentalhealth.com
If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes. 😎 🙏🏼
Hosted on Acast. See acast.com/privacy for more information.
Transcript
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| 0:00.0 | Oh yeah, welcome to Side Us All School, your host Chris Killabo here. |
| 0:14.7 | Today we're going to hear from Bill, a caller in Madison, Wisconsin. |
| 0:19.6 | Madison, Wisconsin, a lovely place. |
| 0:21.8 | I went there a couple times, but it's been a while. |
| 0:24.5 | I should get back there. |
| 0:25.5 | All right, on topic here, Bill is looking for advice on how to use customer feedback |
| 0:29.4 | to improve his marketing strategy for, let's see, what is it for? |
| 0:33.6 | Oh, it's for his side us all. |
| 0:34.6 | Oh, well, that makes sense, since it's a side us all school. |
| 0:37.7 | So gathering feedback from customers, you know, you're probably familiar with that. |
| 0:41.1 | It is an important tool for any small business owner. |
| 0:43.9 | But in terms of how you actually use it, how do you apply it? |
| 0:47.2 | It can be challenging to know how to do that effectively. |
| 0:50.4 | So let's hear Bill's question. |
| 0:51.8 | Let's see what insights we can offer. |
| 0:53.8 | That's coming up in just 30 seconds after this shout out to our sponsor. |
| 0:58.5 | Have you ever left a cart full of items in an online store because the shipping was too |
| 1:02.9 | expensive? |
| 1:03.9 | Or you just changed your mind? |
| 1:05.6 | You know, shipping costs can be the number one cause of abandoned carts. |
| 1:09.1 | This is really important if you're selling something online. |
| 1:11.1 | It's why you need to keep yourself competitive with shipstation. |
... |
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