Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business

agility through customer experience, employee experience, and digital transformation.

I'm your host, Greg Kielstrom.

The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack

technology services, talent services, and real-world application.

For more information, go to techsystems.com.

To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com

and read my latest articles or get a copy of my latest book, Meaningful Measurement of

the Customer Experience, now available on Amazon and other retailers.

My name is Greg Kielstrom, and I'm the host of the Agile World Podcast.

Today we're going to talk about operationalizing great patient experience and how to prioritize

this while continuing to deliver great services.

To help me discuss this topic, I'd like to welcome Lori Dullo, patient experience designer

and healthcare operations expert.

Lori, welcome to the show.

Why don't you start by giving us a little background in yourself.

Greg, thank you so much for having me today.

It's a real privilege to be able to speak with you and your audience.

And what an important topic.

Thank you for having it as a topic on your podcast.

My name is Lori Dullo, and I am an RN, and I have taken kind of the circuitous route

on my career path, which is included a background in disaster response,

...