194. How James Alvis Has Helped Cut Ties With an MSP

Dissecting Popular IT Nerds

Technology

5 • 49 Ratings

🗓️ 1 June 2023

⏱️ 76 minutes

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Summary

James Alvis James Alvis is the IT Manager at The Trevino Group. He was brought into the company with the mission of transitioning them from utilizing a management service provider to building their IT department internally. So far, their progress, led by James, has been very successful. How James Alvis Has Helped Cut Ties With an MSP James was interested in IT from a young age. When he walked into the US Army Recruitment Office, he was adamant he would only enlist for a position in IT. After a little back and forth, they were able to make that happen. His unique experiences of working in the military shaped the IT manager he is today, as we hear all about in this episode.

Transcript

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0:00.0	Well, hello, everybody, and welcome to another dissecting popular IT nerds.
0:14.3	Today, it's Mike Kelly, and we've got James Elvis, and James is the IT manager at Trevino Group and has just fairly recently started there.
0:25.6	So tell us a little more about what's going on in your daily life, James.
0:29.6	Hey, how's it going, Mike? Thanks for having me on the show.
0:32.6	And yeah, absolutely. So I started out at the Trevino Group, I'd say about eight months ago. And, you know, I met with them about their goals with what they wanted to complete with their IT department.
0:46.2	Originally, they were with a managed service provider. And that's kind of the IT model that they were on for the past three, four years.
0:54.3	You know, they were letting an outside company manage their IT infrastructure.
0:58.3	And so they wanted to get away from that and build a IT department internally.
1:02.6	And so that's kind of, you know, where they brought me in.
1:05.9	And that's what I've been doing for the past eight months.
1:08.6	And it's been, it's been successful.
1:10.3	We've made a lot of
1:10.8	progress and we're doing great so you know I find that interesting because it's so often I hear
1:17.4	this the opposite direction that they're looking to outsource into an MSP for whatever different
1:25.5	reasons I know that way back in the early days of my career,
1:31.6	we had a small slight, a small period of time where we used an MSP,
1:38.4	but the service level difference was so huge that the company quickly wanted to go back to the internal.
1:47.6	So I'm wondering about the culture shift and what you've seen because when you came in,
1:52.1	it had to have been used to the MSP culture.
1:56.0	And the new culture that you're bringing in by having an internal department,
2:00.2	what kind of changes
2:01.0	have you seen? What, what's it been like experiencing that? Right on. So, yeah, when I was first
	...

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