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People I (Mostly) Admire

19. Marina Nitze: “If You Googled ‘Business Efficiency Consultant,’ I Was the Only Result.”

People I (Mostly) Admire

Freakonomics Radio + Stitcher

Society & Culture

4.61.9K Ratings

🗓️ 13 March 2021

⏱️ 38 minutes

🧾️ Download transcript

Summary

At 27— and without a college degree — she was named chief technology officer of the Department of Veterans Affairs. Today, Marina Nitze is trying to reform the foster care system. She tells Steve how she hacked the V.A.’s bureaucracy, opens up about her struggle with Type 1 diabetes, and explains how she was building websites for soap opera stars when she was just 12 years old.

Transcript

Click on a timestamp to play from that location

0:00.0

I was at an in-person conference a few years back, the old days when people used to meet

0:09.5

face to face, and a few minutes before we all sat down to dinner, the conference organizer

0:14.0

pulled me aside and asked if I would be willing to facilitate the conversation at my table.

0:18.8

Now, that is roughly my least favorite thing to do, and it only got worse when I was handed

0:24.0

a list of suggested topics, not one of which was remotely interesting to me.

0:28.8

So I decided to try something different, something I had never tried before.

0:32.6

I tore up that list of topics, and instead I proposed that to start the conversation, each

0:37.3

person should take five minutes to tell his or her life story.

0:41.2

But with one twist, I told them I wanted no self-devocation and no modesty, that I was

0:47.5

giving them permission to be braggy and arrogant.

0:50.6

I turned to the woman sitting on my left, her name badge said Marina Nitsa, she was younger

0:55.0

than the other people at the table, small and stature, clearly an introvert.

0:58.6

I said Marina, how about you start?

1:01.4

And it was immediately obvious that braggy arrogance was far out of her comfort zone.

1:06.8

She spoke slowly, repeatedly apologizing after she noted an accomplishment, each time I

1:12.2

interrupted, telling her I gave her 100% permission, indeed that I insisted that she tell us about

1:17.8

every amazing thing she had done.

1:20.3

And what unfolded was one of the most fascinating life histories I've ever heard.

1:27.0

Welcome to People I Mostly Admire, with Steve Levitt.

1:32.6

More than a year had passed since that dinner, when I decided to start this podcast, I began

1:37.4

by writing a list of possible guests to have on the show, and the first name on that list

1:41.2

was Marina Nitsa, and I hope you will find her story as enthralling as I did.

...

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