19/02/2011
The Bottom Line
BBC
4.6 • 615 Ratings
🗓️ 19 February 2011
⏱️ 24 minutes
🧾️ Download transcript
Summary
The view from the top of business. Presented this week by Stephanie Flanders, The Bottom Line cuts through confusion, statistics and spin to present a clearer view of the business world, through discussion with people running leading and emerging companies.
This week, Stephanie and her panel of top executives discuss hyperconnectivity - the idea that there are more devices in use around the world than there are people actually using them. How do the panel cope with the sheer mass of incoming information, and devices to carry it? Does more technology mean better communication, or just less time to think?
They also talk about the role of intuition in making important decisions. Is there still room in modern business for the good old-fashioned hunch, or do decisions these days always need to be backed up by solid analysis?
Stephanie is joined in the studio by Dominic Taylor, chief executive of payment services company PayPoint; Rita Clifton, chairman of branding consultancy Interbrand; Sir Michael Rake, chairman of telecoms company BT Group.
Producer: Ben Crighton.
Transcript
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| 0:00.0 | Thank you for downloading the Bottom Line podcast. |
| 0:03.5 | In this week's program, Stephanie Flanders asks her panel of top executives |
| 0:07.2 | whether too much technology means not enough time to think. |
| 0:11.7 | They also consider the role intuition plays in making important decisions. |
| 0:17.5 | Hello and welcome to the bottom line. |
| 0:19.9 | I'm Stephanie Flanders sitting in for Evan Davis. |
| 0:23.0 | Mobile phones, PCs, tablet computers, smartphones, video conferencing, Twitter, instant messaging. |
| 0:30.7 | These days, it seems there are a lot more devices and ways for communicating than there are people who use them. |
| 0:36.8 | I think the technical definition |
| 0:37.9 | is hyper-connectivity. And I'll ask my business guests later, how they cope. We'll also be talking |
| 0:44.0 | about intuition. We're making important business decisions. Do you go with your gut instinct, |
| 0:49.5 | or do you bide your time and crunch the numbers? Before we talk about any of that, let's just spend a few minutes meeting my three guests this week. |
| 0:57.6 | Now, my first guest is Dominic Taylor, Chief Executive of Paypoint. |
| 1:01.8 | Dominic, I guess you'd better start by explaining what Paypoint does. |
| 1:05.1 | We see ourselves very much as a specialist payments business. |
| 1:08.0 | We have three fundamental capabilities taking over-the-counter cash payments, |
| 1:12.8 | which we do through our retail network. We have an internet payments company that services all sorts |
| 1:17.3 | of online merchants and so on. And we've recently just acquired a pay-by-phone payments company, |
| 1:22.5 | best known for its parking in Westminster. Your clients are the people who are getting paid, |
| 1:26.4 | the utility companies. Exactly. We process about just over half a billion payments a year and settle about 10 billion |
| 1:31.7 | pounds worth of monies to our various clients. Most of that relate to our retail business for which |
| 1:36.9 | were probably best known. We're in about 22,500 corner shops up and down the country. |
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