Hi, this is Greg Kielstrom. Welcome to season three of the Agile World, where we discuss customer

employee experience, organizational and workforce transformation, and how business can adapt and

continually improve in an agile age. The Agile World podcast is brought to you by tech systems,

an industry leader in full stack technology services, talent services, and real world application.

For more information, go to techsystems.com. To read more about the topics discussed in the show,

you can go to my website at theagile.world and read my latest articles or get a copy of my latest

book, The Agile Workforce, now available on Amazon and other retailers. Hi, my name is Greg Kielstrom,

and I'm the host of the Agile World podcast. Today, we're going to talk about the importance of

planning for meaningful customer experience measurement across multiple platforms and systems,

where strategic planning and connections between data sources are crucial. Tell me and discuss

this topic. I'd like to welcome Dishank Mitra, director of professional services and partner

experience and practice success at medallia. Dishank, welcome to the show. Thanks, Greg. It's great to be

here. Let's start with a little background on you and what you do. Why don't you talk a little

bit about medallia and what you do there? Yeah, absolutely. Medallia is an experience management

solution. We operate in the customer and employee experience management space, but also in the

product experience in the cities and experience world. We essentially capture sentiment across the

entire customer journey life cycle through multiple signals and essentially help customers fall

in love with the companies that they interact with. My role, I've been with the company for close

to seven years now and I've had a variety of roles within professional services. As of now,

I'm focused on our partner practice. I help our various partner organizations in helping them build

successful medallia practices within their organizations and also in building joint solutions with them.

Great. I'm definitely a fan of medallia. I've had many customers over the years use various

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