meta_pixel
Tapesearch Logo
Log in
SaaS Interviews with CEOs, Startups, Founders

1702 She's About to Pass $1m in ARR in AI Text Analytics Feedback

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 22 March 2020

⏱️ 22 minutes

🧾️ Download transcript

Summary

Dr. Narjès Boufaden is a pioneer and thought leader in the Natural Language Processing field who transitioned from the academic world to run her company. She founded Keatext in 2010 for professional services in AI, then pivoted into a product company in 2015. Narjes is also a contributor at Forbes and a dedicated mentor at Techstar AI.

Transcript

Click on a timestamp to play from that location

0:00.0

back in 2010 launched now. They've raised about $4 million, helping a lot of companies make sense

0:04.5

of their customer feedback data. Now working with 30 customers paying $2,500 a month, so about

0:09.1

to break a million dollars in terms of ARR. That's up about four or five X year over year. So healthy

0:13.9

growth, still burning cash, obviously with 20 people full time in Montreal. Churn is none to date.

0:19.3

CAC little wishy-washy as they look to build out

0:21.2

those growth channels and really define what those growth channels look like in the future.

0:24.7

In the meantime, though, again, approaching a million bucks in terms of run rate.

0:28.7

Hello, everyone.

0:29.2

My guest today is Narges Boufaden.

0:31.4

She is a pioneer and thought leader in the natural language processing field who's transitioned

0:34.7

from the academic world to run her company. She founded key text in 2010 for professional services in AI, then pivoted into a product company in 2015.

0:42.8

Narjazz is also a contributor at Forbes and a dedicated mentor at Techstar AI. Nardezza, are you ready

0:48.8

to take us to the top? Yes, absolutely. All right, tell us about key tech. So when did you launch

0:53.5

the company and today, how are you making money?

0:55.3

What's the revenue model?

0:56.9

Yeah, so basically we are helping businesses with a product that make them aware of disengaged

1:02.7

customers and employees.

1:04.5

And that is based on what they are sharing in their tech feedback.

1:08.2

So basically, we actually have that product. It's a license,

1:12.6

and then people can, well, CX managers, for instance, can upload data feedback from their customers,

1:19.7

and then get a sense of what is happening, where are the reasons of disengagement,

1:24.5

and then they can actually start thinking about solutions on how to solve that disengagement and then they can actually start thinking about solutions on how

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Nathan Latka, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Nathan Latka and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.