4.6 • 4.4K Ratings
🗓️ 20 November 2023
⏱️ 48 minutes
🧾️ Download transcript
The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.
Read a transcript of this episode: https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/
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0:00.0 | Hi listeners, it's Marsha Mukutonina and I'm a producer on Masters of Scale. |
0:05.0 | There's no shortage of tech podcasts, but few actually provide a true glimpse of the future. |
0:12.0 | The A16Z podcast is an exception. It serves as a guiding light for |
0:17.6 | founders breaking down the most important technology trends from remote work and biotech to autonomous vehicles and beyond. |
0:26.9 | So whether you are looking to keep up with the more rapid changes in AI or curious about |
0:31.9 | the satellite economy, A16Z is an excellent research for your most |
0:36.8 | present business and technology questions. |
0:40.4 | Give it a listen by searching for A16Z wherever you get your podcast. |
0:45.0 | My friend Sam Altman is a bit of a geek. |
0:48.0 | And he's okay with me saying that. I asked. |
0:52.0 | To talk about my nerdy qualities I approve of that yes I thought |
0:55.5 | you did many people have noted you have an affinity for cargo shorts honestly I don't think |
1:00.4 | they're that ugly and I find them incredibly convenient you can can like put a lot of stuff like I like to I'd still read paperback books. I like to carry on around with me. I carry like computer chargers cables. They're just like you know efficient. it's somewhat your Batman utility belt yeah you just |
1:15.3 | can carry a lot of stuff. People don't often ask Sam directly about his cargo shorts |
1:20.8 | or his geekiness for that matter. Sam's the president of |
1:23.6 | Y Combinator, one of Silicon Valley's most prestigious startup accelerators. |
1:27.3 | He's incredibly respected and founders everywhere know he can make or break their fledgling company. |
1:34.0 | But if you really want to understand Sam, |
1:36.6 | you've got to understand what species of geek-dom he falls under. |
1:40.1 | Sam is not just your Garden Variety Geek. He's a student of the history of geeks. |
1:47.4 | An aspiring student. A aspiring student with a fascination for an entire range of tech. |
1:56.0 | So one of the pieces of tech that you ended up getting |
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