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SaaS Interviews with CEOs, Startups, Founders

1699 UserTesting Grabs $100m Series D w/ $84m in Revenues While Rest Of World Virus Panics, How Will CEO Spend Money?

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 19 March 2020

⏱️ 21 minutes

🧾️ Download transcript

Summary

Andy brings 20 years of enterprise SaaS experience to UserTesting. As a former product executive at Oracle and Salesforce, he saw the critical role that customer centricity plays in creating great experiences. By helping companies become more customer-centric, he has grown multiple enterprise SaaS businesses to hundreds of millions of dollars.

Transcript

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0:00.0

User testing. Time of crisis, interesting place. 100 million dollars just raised. Andy,

0:03.9

congratulations there. But not only that, just on raising, they're also driving real revenue growth.

0:07.4

In fact, they're growing more year over year than they were on smaller numbers. So call it 60, 70 million

0:12.1

bucks in AR, called 18-ish months ago. Now breaking past 80, 85-ish million in AR, hoping past that

0:17.4

$100 million mark on the next call it two to three quarters. We'll see what happens there. Again, serving, this is great, serving over 3,500 customers who are now

0:25.0

doing, you know, potentially way more digitally in a time where you can't meet face-to-face.

0:29.0

Economics look super healthy, right? 14% gross revenue term annually, more than that in terms

0:33.4

of expansion, so greater than 100% net revenue retention, as they look to continue to scale

0:38.5

their team of 500 folks, 80 engineers, 55 sales reps.

0:42.7

Hello, everyone.

0:43.3

My guest today is Andy McMillian.

0:44.9

He brings 20 years of enterprise SaaS experience to user testing.com.

0:48.5

As a former product executive at Oracle and Salesforce, he saw the critical role that

0:52.5

customer centricity plays in creating great experiences. Andy, you ready to take us to the top? Absolutely. All right, so we're in

0:59.9

kind of unprecedented times, obviously, with this kind of virus crisis. User testing is in an

1:04.5

interesting spot because, well, many people would wonder, does this hurt or help you in terms of

1:09.9

what you provide online? So give people the quick kind of product overview. And then, does this hurt or help you in terms of what you provide online?

1:11.1

So give people the quick kind of product overview.

1:13.5

And then, you know, what are you thinking about literally in this moment right now?

1:16.7

Markets crashing.

1:17.6

What's going to happen?

1:19.0

Yeah, it's an interesting way to think about it, I guess.

...

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