157: John Ruhlin | Ways to Give Gifts That Make a Big Difference
The Jordan Harbinger Show
Jordan Harbinger
4.8 • 12.3K Ratings
🗓️ 7 February 2019
⏱️ 62 minutes
🧾️ Download transcript
Summary
John Ruhlin (@ruhlin) is the world's leading authority in maximizing customer loyalty through radical generosity. He is the founder of Ruhlin Group, and author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention.
What We Discuss with John Ruhlin:- Active loyalty versus passive loyalty.
- Why personalization matters.
- Why you should be asking "What's the most I can do here?" when investing in relationships rather than "What's the least I can get away with?"
- Why the timing of a gift matters.
- How to exercise radical generosity and take gift-giving to a whole new level.
- And much more...
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Transcript
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| 0:00.0 | Welcome to the show. I'm Jordan Harbinger. As always, I'm here with my producer, Jason |
| 0:04.4 | to Philipo. Everyone loves gifts, but not all gifts are created equal. John Ruin is the |
| 0:09.8 | world's leading authority in maximizing customer loyalty through radical generosity. This |
| 0:14.6 | might sound corporate, but I've known John for years, and this farm boy has a way of getting |
| 0:18.6 | in your head through radical generosity and really takes gifting to the next level. Even |
| 0:23.3 | if you're not in business for yourself, you don't have a corporate gifting thing going |
| 0:26.3 | on or maybe you're going to do it later. The concepts he's teaching here today can be applied |
| 0:30.6 | inside or outside of business and have been used by fortune 50 companies to billionaires |
| 0:35.0 | to soccer moms and beyond. If you want to know how I manage my network of hundreds slash |
| 0:40.0 | thousands of really amazing people and keep that going, well, it's about systems and tiny |
| 0:44.9 | habits. Check out our level one course, which is free over at Jordan Harbinger.com slash |
| 0:50.1 | level one to learn how I managed to do all that. Now here's John Ruin. John, one of the things |
| 0:55.5 | that you specialize in, it's not as simple as just like give people swagon promo items. |
| 1:01.4 | That's what I do because at first I thought, okay, corporate gifting, snore, snore. There's |
| 1:06.5 | nothing here. I don't need a polo with like forward motor company and embroidered on it. |
| 1:13.8 | But you're, that's not what you do. You've got essentially radical generosity and loyalty |
| 1:20.6 | through gifting. And that's a completely different animal. Can you give us a little overview of |
| 1:25.6 | that? Yeah. Well, I think a lot of people, they assume that they have loyalty and they |
| 1:30.5 | assume that they know what a gift is like everybody's received a gift or what they think |
| 1:34.0 | is a gift. And they don't understand that a gift by its very nature is the antithesis |
| 1:40.1 | of swag and trinkets and promo. It's actually the opposite. Like, you know, I tell people |
| 1:45.5 | all the time, like, think about what you do at a wedding. Like you'd never go to somebody's |
... |
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