Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world.

I break down the key learning so that by the end of the episode, you'll have something simple that you can apply as you develop into a better leader.

That's what this podcast is all about.

You know, you don't have to be a rocket scientist to figure out that quality matters in your organization. But a lot of leaders do struggle

to take that ideal of quality and actually turn it into a day-to-day reality for their team.

In other words, how do you operationalize quality?

Well, today's conversation with Scott Redler is going to help you answer that question.

Scott is the co-founder of Freddie's Frozen Custard and Steak Burgers and the chairman of the National

Restaurant Association, which supports over a million restaurants

nationwide. Scott is so passionate about doing things the right way, with quality and attention

to detail, not only for his franchise, but also in how he leads at the National Restaurant Association.

But that's the thing. He doesn't leave it to chance.

In this conversation, you'll see how Scott has codified standards that ensures quality and how,

as a leader, he's creating a clear picture of what quality means by building it into the culture.

This conversation will get your wheels turning for

how you can codify your standards. And to be totally honest, it's probably going to have you

crave in a burger and fries too. So let's get to it. Here's my conversation with my good friend

and soon to be yours, Scott Redler.

You know, I want to start at the beginning. When did you first fall in love with the restaurant business? You know, I'm one of those 15-year-old kids that a friend of mine was going

to get a job and he was 16 he could drive. I went with

him and the catering company said, hey, do you want a job too? I said, absolutely. And never,

ever having the intention of having a career in the restaurant hospitality industry. So you never

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