Hi, this is Greg Kielstrom. Welcome to season three of the Agile World, where we discuss customer

employee experience, organizational and workforce transformation, and how business can adapt and

continually improve at an Agile age. The Agile World podcast is brought to you by tech systems,

an industry leader in full stack technology services, talent services, and real world application.

For more information, go to techsystems.com. To read more about the topics discussed in the show,

you can go to my website at theagile.world and read my latest articles or get a copy of my latest

book, The Agile Workforce, now available on Amazon and other retailers. My name is Greg Kielstrom,

and I'm the host of the Agile World podcast. Today we're going to talk about some of the things

that a shift to remote work has changed that may have gotten less notice than some obvious things

like zoom meeting fails, companies lack of remote work policies, and other things that were first

to be addressed. These are very real, there are very real human moments that are missed when we

don't have face-to-face interaction, and while some things like this may be harder to quantify,

there are no less important when we strive to create great employee experiences.

To help me discuss this topic, I'd like to welcome returning guests, John Friedman,

author of managing sustainability first steps to first class, and sustainability manager at WGL.

John, welcome back to the show. Well, thanks, Greg. I really appreciate being on twice, and I was

going to resist the temptation to just pretend to be on mute for the first few seconds. We've all

gotten used to that, but that's one of those things that happens. It's a human moment, and it's the

human moments that we lose or are in danger of losing when we go to remote work because you can

be remote the distance from your teams. I've got a lot of experience having been a remote worker

for several years prior to teleworking one day a week at Washington Gas, and now being full time

remote for over a year. Obviously, the last year's brought a big shift in how things have been

...