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Many of us seek to keep conflict out of our work, but counterintuitively, conflict can actually help us be better at work.

My name is Matt Abrahams, and I teach strategic communication at Stanford Graduate School of

Business. Welcome to Think Fast, Talk Smart, the podcast. Today I look forward to speaking with Amy Gallo.

Amy is a workplace expert who writes and speaks about gender, interpersonal dynamics,

difficult conversations, feedback, and effective communication. She is the author of

getting along how to work with anyone, Even Difficult People,

and the HBR Guide to Dealing with Conflict. And she co-hosts HBR's popular Women at Work podcast.

Amy, thanks for being here. Thanks for having me. I feel like we're going to have a lot to talk about.

Oh, I agree. And I'm so excited to get

started. Are you ready? I'm ready. Many of us see conflict as bad as something that we should

avoid. Can you give us your thoughts on conflict and its importance in relationships, teams,

...