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Coaching for Leaders

136: How to Create Connections in Small Moments, with Douglas Conant

Coaching for Leaders

Dave Stachowiak

Management, Careers, Business

4.8 • 1.6K Ratings

🗓️ 14 April 2014

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Douglas Conant: TouchPoints

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug’s TouchPoint framework

  • Ask first, “How can I help?”
  • 1. Listen intently to what’s said and not said
  • 2. Frame the issue so you understand the context in which the person is looking for your help
  • 3. Help them advance the agenda
  • Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

Doug’s book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

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Transcript

Click on a timestamp to play from that location

0:00.0

For many of us our tendency is to minimize our daily interruptions so we can get more done.

0:06.5

On today's show, my guest Douglas Conant helps us all recognize why these moments are so critical in our work as leaders and how we can utilize

0:16.9

them in the best possible way. This is Coaching for Leaders, Episode 136.

0:23.4

Produced by Innovate Learning, Maximizing Human Potential.

0:27.8

Greetings to you from Orange County, California. This is coaching for leaders and I'm your

0:37.0

host Dave Stahovia. This is a weekly coaching show to help us all be better leaders through improved communication,

0:47.0

human relations, and personal productivity.

0:50.0

And if you are joining the show for the first time, welcome and for those of you who listen regularly, welcome back,

0:57.0

this is the show about the most important thing in business and organizations and that is people and how to be able to lead people

1:05.4

effectively through all of those areas and one of the great privileges that I've

1:10.9

been able to take part in is producing and hosting the show each week is to be able to make

1:17.0

connections with people who have been influential in my journey and I've admired in many cases for a distance from, you know, for many years as our guest today is someone that I've been following for some time and to be able to have a conversation with them and to bring their wisdom to you. And so I am so pleased today to welcome

1:35.4

Doug Conan to the show. Doug is the chairman of Avon, the chairman of the Kellogg Executive Leadership Institute at the Kellogg School of Management

1:45.2

and also the founder of Conan leadership.

1:48.8

But I first heard about Doug in his past role as the former CEO of Campbell Soup, and he's also the former president of

1:56.2

Nabisco.

1:57.4

At Campbell soup, Conant led 20,000 employees for 10 years and reversed a precipitous decline in market value and he

2:08.1

improved employee engagement and workplace culture along with a huge team of people. And as a result if you know

2:15.6

anything about the Campbell soup story him and his team were able to deliver

2:20.4

top-tier results in the global food industry and he has now dedicated

2:26.2

his work to helping improve the quality of leadership in the 21st century and

2:31.6

he is most recently the author of the New York Times best-selling book

...

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