So hello and welcome to this Small Animal Clinical podcast, brought to you from the Royal Veterinary College in London.

My name is Shailen Gisani.

Today on the podcast, we're going to be talking about something a little bit different,

and I don't mind saying something I'm quite excited to be discussing.

And I'm very pleased to be joined by Liz Amitya Chan.

Liz is a diplomat of the American College of Veterinary Anesthesia and Analgesia,

and she worked previously as an anesthetist in the referral setting,

including here at the Queen Mother Hospital for Animals.

But Liz has now followed more of an educational path,

and she's a lecturer in veterinary education here at the

RBC and was recently appointed as Director of Education in our clinical sciences and services

department so thanks very much for joining me today Liz I'm just smirking actually because I think

that's the longest intro I've had so but anyway um so look, Liz, today we're going to talk about an area which I think it's fair

to say so far has had kind of very little airplay publicly in the veterinary world.

And I'm really glad to be able to use this podcast to at least kind of start to introduce

some of the concepts and the discussions

to our listeners and also because, you know, thankfully the podcast is starting to be listened

to across the world, if you like, and I think it's really great that we can start having

this conversation.

So basically we're going to be talking about the role of so-called human factors and

non-technical skills in

maximizing patient safety and also, you know, kind of modern concepts of what we mean by

...