From Gimlet, this is ReplyAll, I'm Alex Goldman.

And I'm PJ Bo.

So PJ, yes.

This week I've got a story, it's a super tech support.

Okay.

You know, the segment on the show where we help people solve unsolvable computer problems.

Yep, I've been here.

This one comes to us from a guy named Matt.

So Matt, the first thing I was wondering is if you could just tell me how you'd like

to be identified?

Yeah, my name is Matt.

And then my last name is kind of, sometimes people have a difficult time pronouncing it,

but it's low-glenn.

So it's like a, it's a long O. I'll say it again, low-glenn.

Before I can even get to Matt's problem, I have to start the story by explaining this thing

that he went through a decade ago.

So I know this stuff might be a little difficult for you to talk about, but I was wondering

if it was okay if I asked you about your wife.

Yeah, you can definitely ask me.

I was married to my high school sweetheart, actually.

It had been dating her from the time we were 18 up until the day that she died.

And she was loving my life.

...