Great to have you here on the Clark Howard Show where it's all about you and that quality

yours.

I want you to learn ideas to me so you can keep more of what you make.

Coming up later, you go to college, how much is going to cost versus what you're going

to make at that school, in that major.

I have some fascinating information to share with you coming up later.

Talk right now about something.

If you have a need to call customer no service at a company, I want to tell you a difference

that may be clear to you from particularly two or three years ago when customer no service

was at its zenith is that now there's something that's both great and terrible at the same

time.

When you call many companies now for customer no service, the person at the other end of

the line may have such a great amount of information about you.

It would freak you out.

They may know everything you've ever bought from that company.

What you paid, how much you complain, how profitable you are.

I've talked about profitability index scores before where the customer no service agent

will see a color that will indicate how profitable you are, which indicates how much they should

do for you.

If you're somebody who has an ultra high profitability index, that individual may be able to do more

for you in solving a problem than they would do otherwise.

But ultimately, the big data that companies have that they have themselves and that they

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