Hi, this is Greg Keltstrom, welcome to the Agile World Podcast, where we discuss customer

experience, employee experience, and transformation in an Agile age.

The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack

technology services, talent services, and real-world application.

For more information, go to techsystems.com.

To read more about the topics discussed on this show, you can go to my website at theagile.com

and read my latest articles or get a copy of my latest book, the Center of Experience,

a blueprint for creating an experienced led organization, now available on Amazon and

other retailers.

Hi, this is Greg Keltstrom, host of the Agile World Podcast.

Today I'm going to talk about silos and experience.

One of the challenges with doing experience well is how organizations are structured

in the silos and departments that exist within them.

This applies to whether it's employee experience, customer experience, or what I refer to as

brand experience, which is the combination of customer experience and employee experience.

It's so challenging because a lot of organizations don't have a specific experience, team, division,

department, and even when they do, it's often hard for that team to exist in a silo.

They need so much data and information from other teams.

The reason for this is that experience is holistic.

In my book, The Center of Experience, I outline all of the different components, everything

from the internal and external teams, involve data science, branding, governance, platforms,

environments, all of these different things.

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