#115 Danny Meyer: Hospitality and Humanity

The Knowledge Project with Shane Parrish

Farnam Street

Business, Investing, Entrepreneurship

4.7 • 2.9K Ratings

🗓️ 13 July 2021

⏱️ 57 minutes

🔗️ Recording | iTunes | RSS

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Summary

Celebrated restaurateur Danny Meyer discusses the intersection between hospitality and humanity, and why we are all in the hospitality business regardless of where we work. Meyer defines hospitality and how to deliver it with every interaction, how we can scale a feeling, hiring great people and when to let them go, and so much more.

Meyer is the Chief Executive Officer of the Union Square Hospitality Group, which comprises some of New York's most beloved and acclaimed restaurants, including Gramercy Tavern, The Modern, and Maialino. In 2004 Meyer and USHG founded the wildly popular Shake Shack, a New York fast-casual restaurant chain that has since grown to more than 250 locations around the world.

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Transcript

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0:00.0	If you reach out to give me a hug, and I like you,
0:03.0	I'm gonna probably hug you back.
0:04.8	And then we each get a hug out of the deal.
0:06.4	That's called hospitality.
0:07.5	Hospitality exists when you believe
0:10.5	that the person on the other side of the transaction
0:13.3	is on your side.
0:14.4	And when you trust that they're on your side,
0:16.7	it really starts with the people you work with.
0:19.0	In business, I think that the first people
0:22.2	who need to receive hospitality
0:23.7	are the people who work in an organization.
0:25.8	Because if when you come to work,
0:28.2	you feel like your colleagues are on your side,
0:30.9	your boss is on your side,
0:32.6	the people genuinely wanna see you succeed.
0:35.8	That's probably gonna bring out the best in you.
0:38.2	And so this is what we call
0:39.9	the virtuous cycle of the enlightened hospitality.
0:42.5	[♪ Music playing in background plays in background
0:58.2	Welcome to the Knowledge Project,
1:00.2	a podcast about better thinking,
	...

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