1052: Building Better Relationships through Radical Listening with Dr. Robert Biswas-Diener
How to Be Awesome at Your Job
How to be Awesome at Your Job
4.6 • 1K Ratings
🗓️ 24 April 2025
⏱️ 40 minutes
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Summary
Dr. Robert Biswas-Diener shares powerful insights on how to listen well and deepen your connections.
— YOU’LL LEARN —
1) The hidden barriers to listening
2) Why we should interrupt more
3) The secret to handling disagreements better
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— ABOUT ROBERT —
Dr. Robert Biswas-Diener is a researcher, author, and consultant with 75 peer-reviewed academic articles and has over 27,000 citations. His previous books include The Upside of Your Dark Side (New York Times Bestseller, 2014), and the 2007 PROSE Award winner, Happiness. He has presented keynotes to Lululemon, Deloitte, Humana, AARP, The World Bank, and others. In 2024, Thinkers50 named Robert one of the “50 Most Influential Executive Coaches in the World.” He lives in Portland, Oregon, where he enjoys drawing and rock climbing.
• Book: Radical Listening: The Art of True Connection, with Christian van Nieuwerburgh
• Website: IntentionalHappiness.com
— RESOURCES MENTIONED IN THE SHOW —
• Book: Dracula by Bram Stoker
• Book: They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer by Marcus Sheridan
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Transcript
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| 0:00.0 | Feeling that you're right about something is a barrier to learn. |
| 0:13.7 | I mean, why listen? |
| 0:14.8 | Because I already know politeness can be a barrier to listening. |
| 0:19.9 | Instead of really paying attention to you, I've just sort of dismissed in my mind what you're saying and I'm just nodding along and saying yes, yes, yes, even though I don't mean it. |
| 0:28.0 | Politeness, this cloth that I'm swaddled in that protects me from real listening. |
| 0:33.4 | If I say, mm-hmm, while you're talking, that's a short interruption. If I say, oh, wow, while you're talking, that's a bigger interruption. |
| 0:40.8 | If I say, what, wait, I can't believe it, no way, while you're talking, that's an even bigger interruption. |
| 0:46.5 | If I jump in and say, wait a minute, say that again, what? |
| 0:50.5 | Those are all forms of interruption. And those are excellent because they show the person, I care about what's happening. |
| 0:56.6 | I'm right here with you. |
| 1:05.2 | That's Dr. Robert Biswastiener. |
| 1:07.3 | He's an award-winning and well-sighted researcher in the field of positive psychology. |
| 1:11.4 | In 2024, Thinkers 50 named him one of the 50 most influential executive coaches in the world. |
| 1:16.8 | He's also one of the authors of radical listening, the art of true connection. |
| 1:21.3 | So you'll learn, one, the hidden barriers to listening. Two, why we should interrupt more. |
| 1:26.6 | And three, the secret to handling disagreements better. |
| 1:29.9 | And if you want a quick summary write-up of these actionable takeaways, I recommend you |
| 1:33.2 | sign up for the free Gold Nugget email newsletter at Awesome at Your Job.com. I'm Pete McItis. |
| 1:38.0 | This is How to Be Awesome at Your Job. And now, here's Robert. |
| 1:45.2 | Robert, welcome. |
| 1:46.7 | Thank you, Pete, so much for having me. |
| 1:49.0 | I'm excited to hear you about your wisdom. |
... |
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