103. The Covid Effect on the Customer Journey

Dissecting Popular IT Nerds

Technology

5 • 49 Ratings

🗓️ 21 May 2021

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Frederick Gagle Technology Executive and Information Officer with the leadership of all aspects of Information Technology, Information Security, Project Management with extensive experience in strategic sourcing, vendor management, purchasing and procurement, financial management, process re-engineering, network operation center services, network architecture, and design, development of KPIs, incident management, IT asset management, engagement management, ITIL-based service management, Software Development Life Cycle (SDLC), and extensive large-scale project management.

Transcript

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0:00.0	Everyone out there listening to, we are listening to, you are listening to, you are listening to Dissecting Popular IT Nerds.
0:14.6	I have not had enough coffee today, and my allergies are killing me. They're starting to pipe up here in northern Maine.
0:24.2	But I'm talking with Fred,
0:26.1	Fred Gaggle.
0:26.8	Give me your official title because you're going through
0:29.2	merchant acquisitions and all this stuff right now.
0:32.1	Yes, I'm the vice president of technology
0:34.2	and also the chief security officer here at BioPlus,
0:38.5	especially pharmacy,
0:39.8	or based out of Florida.
0:41.0	Okay.
0:44.1	So at least you've got some nice weather down there, I'm assuming right now.
0:44.7	Oh, yeah.
0:45.9	It's nice down here.
0:46.5	Okay.
0:56.3	So one of the things that I like to talk about is, well, first of all, how is it being in technology nowadays,
0:58.8	and do you feel like you chose the right career path?
1:04.7	Yeah, I mean, it's definitely changed with the pandemic and working remotely. That's probably been the biggest change for us because we've been a pharmacy.
1:09.2	We were almost all, you know, at our company's offices
1:13.5	in various capacities. So at any time, we may only have like 30 people working remotely or
1:19.4	has some outside sales folks on the road. So that totally shifted, ended up being over
1:25.3	close to 300 users that were working remote.
	...

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