#102 Long Distance

Reply All

Gimlet

Society & Culture, Documentary, Technology

4.7 • 29.4K Ratings

🗓️ 27 July 2017

⏱️ 46 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This week, a telephone scammer makes a terrible mistake. He calls Alex Goldman. Further Reading If you suspect you are a victim of a tech support scammer, you see a suspicious pop-up, or get an unsolicited tech support email, you can make a complaint to the Federal Trade Commission by following this link, or by contacting the company that the call center was impersonating directly. Microsoft fraud report page Apple fraud report page Microsoft did a global survey of tech support scams in 2016, and the results are pretty interesting. You can find it here. Oh, and don't be like Alex. Never let some stranger remotely connect to your computer. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	From Gillet, this is Replyall. I'm Alex Goldman.
0:08.6	You're in PJ vote.
0:10.2	PJ? Yes.
0:15.2	So about seven months ago, the end of January, I had just spent a long afternoon recording
0:20.9	with producer Damianna Marquetti. And just during a break, I got a phone call from a 1-800
0:27.7	number. And I don't know what it is about 1-800 numbers. My natural impulse is to just
0:33.2	be curious as to who's calling me. So I always pick them up. Really? Always. Do you have a natural
0:39.2	impulse to open junk mail? If the subject's funny enough. Okay. So I get this call. It
0:48.0	is a robot saying your eye cloud may be compromised.
0:52.1	We seriously recommend you to call us on 1-800-44-885-00-001. We request you not to use your computer
1:00.2	or other Mac devices before speaking to our certified technicians.
1:04.5	Okay. And so I'm thinking to myself, I don't think my eye cloud is compromised. Yeah.
1:10.2	So I called them back.
1:11.5	Your call is very important to us. Please stay on the line and you'll be transferred
1:15.4	to the next available agent.
1:22.1	Thank you for calling online. 40 dog into Alex. How can I help you?
1:25.6	What a coincidence. My name is Alex. I got a call that said that there was some.
1:29.4	No, your name is Michael Goldman. My middle name is Alex. I go by Alex.
1:35.4	Oh, you go by Alex. Okay, Alex. How can I help you? Yeah, I got a call that's some suspicious
1:40.8	activity going on in my eye cloud. Okay. What kind of activity? How do you know about
1:46.8	that? I got a call from you guys. You got a call? Yeah.
1:49.6	All right. Alex, we have seen that your IP address has been compromised from other countries
	...

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