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The Learning Leader Show With Ryan Hawk

101: Jay Baer – Why You Should Hug Your Haters

The Learning Leader Show With Ryan Hawk

Ryan Hawk

Careers, Business, Management

4.9 • 1.4K Ratings

🗓️ 25 February 2016

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Episode 101: Jay Baer – Why You Should Hug Your Haters

I am a huge Jay Baer fan… Having the opportunity to speak with him for this episode was a huge thrill for me.   He has an energy and excitement in his voice that moves people.  He’s also willing to be vulnerable and share details about really tough moments in his life.  You’ll hear it throughout this episode.  I loved having Jay on the show.

Jay Baer is The world’s most inspirational marketing and customer service keynote speaker.

He helps businesspeople fundamentally rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned.  He’s An experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 10,000.  He’s also a New York Times best-selling author of five books and

an advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500.

Episode 101: Jay Baer – Why You Should Hug Your Haters

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“There Is No Such Thing As A Customer Who Is Over-Informed”

In This Episode, You Will Learn:

  • Boiling down your skill set, understanding what you’re great at and auditing those behaviors leads to sustained excellence
  • The influence of Jim Collins and “Good To Great” on Jay
  • The reason for dramatically quitting his job and going at it on his own (heart-breaking story)
  • After quitting his job, he called 300 people he knew to prospect for his new business
  • Building virtual teams successfully… How it’s done
  • Mastering a new skill
  • Why you should answer every customer complaint
  • Why you shouldn’t set goals
  • The importance of coaching… Even if you’re already world class at it
  • Why speeches should be tweetable
  • How to measure effort
  • Being a learning leader means you make it mandatory that the culture is full of continuous improvement

 “The Most Over-Rated Thing In The World Is Praise”

Continue Learning:

You may also like these episodes:

Episode 001: How To Become A Master Connector W/ Jayson Gaignard From MasterMind Talks

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 082: Dan Pink – The Science of Motivation, Legendary Writer & Ted Talk

Episode 086: Seth Godin – How To Become Indispensable & Build Your Tribe

Did you enjoy the podcast?

If you enjoyed hearing Jay Baer on the show, please don’t hesitate to send me a note on Twitter or email me.

Episode edited by the great J Scott Donnell

 

Bio From JayBaer.com

 

  • An experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 10,000
  • A renowned business strategist
  • A popular emcee and event host
  • A New York Times best-selling author of five books
  • An advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500
  • An entrepreneurial success story, having started five multi-million dollar businesses from scratch
  • Founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service
  • A media brand. Jay’s Convince & Convert Media division runs the world’s #1 content marketing blog, multiple podcasts, and many other education resources for business owners and executives
  • An active venture capitalist and technology advisor, as well as an avid tequila collector
  • The world’s most retweeted person by digital marketers
  • The world’s #2 most retweeted person by B2B marketers
  • A go-to source for the press including NPR, USA Today,Time, Real Simple, CBC
  • Host of the popular Social Pros podcast, named the best marketing podcast in the 2015 Content Marketing Awards

Transcript

Click on a timestamp to play from that location

0:00.0

So my best friend became my brother-in-law, which I totally recommend if you can sort that out. It's a fantastic bit of social engineering.

0:06.0

And so it was awesome, right? So the four of us spent all our time together, since before we had kids, and it was really terrific.

0:14.0

And then I was 32 at this point, and he was 32, and he was diagnosed with brain cancer.

0:21.1

And the day he was diagnosed and told me what was going on, it's pretty serious.

0:25.0

I walked in the next day and quit and I said, you know, what am I scared of?

0:31.0

Like what's the worst thing that could possibly happen? I start a company

0:34.6

and it doesn't succeed so I go get a job as a vice president at some other company? Like what's

0:38.6

really the downside here? And his diagnosis kind of reframed risk and fear for me in a really powerful meaningful way.

0:46.0

And so I walked in the next morning and quit and haven't worked for anybody a day since.

0:49.0

Our leaders born or are they made.

0:52.0

Our host Ryan Hawk believes that leaders can be made through determined, focused work on learning the art and science behind the makeup of other successful leaders.

1:01.0

Now it's time to inhale knowledge and exhale success. You're

1:05.2

listening to the Learning Leader Show with Ryan Hawk. Hey guys before we get to this great conversation I want to let you know that this

1:19.4

episode was brought to you by Mizin and Main. You'll probably remember from episode

1:25.0

64 I spoke with a CEO of Misen main Kevin Lavel and you know we promised to

1:30.4

continue that dialogue as we both progressed on our journeys and we

1:34.3

certainly have and we formed a partnership and Kevin and his great companies and

1:39.5

support and people that he works with have agreed to sponsor my podcast.

1:45.0

But for me, I'm very picky when it comes to this.

1:47.5

I only wanted to work with people who I truly believed in their products.

1:51.6

So this is not just a sponsor to me. This is an endorsement.

1:55.8

I absolutely believe in everything that Kevin and his company stands for. I love who they

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