1003: How to Be Both Empathetic and Effective as a Leader with Maria Ross

How to Be Awesome at Your Job

How to be Awesome at Your Job

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4.6 • 1K Ratings

🗓️ 17 October 2024

⏱️ 39 minutes

🔗️ Recording | iTunes | RSS

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Summary

Maria Ross reveals how leaders can drive growth and improve performance without sacrificing empathy.

— YOU’LL LEARN —

1) How everyone wins with more empathy

2) Why leaders struggle with accountability—and how to fix it

3) How to practice empathy without devolving into people-pleasing

Subscribe or visit AwesomeAtYourJob.com/ep1003 for clickable versions of the links below.

— ABOUT MARIA —

Maria Ross is a keynote speaker, author, strategist, and empathy advocate who believes cash flow, creativity and compassion are not mutually exclusive. She is the founder of Red Slice and advises organizations on how to leverage empathy to better engage and connect. Maria has authored multiple books, including her most recent, The Empathy Edge and hosts The Empathy Edge podcast. Maria’s forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries arrives on shelves in September 2024. A dynamic speaker, Maria has delighted audiences at leading conferences and organizations such as TEDx, The 3% Conference, The New York Times Small Business Summit, and Salesforce and her insights have appeared in many media outlets, including MSNBC, NPR, Entrepreneur, Forbes, Newsweek, Huffington Post, and Thrive Global.

• Book: The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries

• Book: The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success

• Podcast: The Empathy Edge

• Website: Red-Slice.com

• Instagram: @redslicemaria

— RESOURCES MENTIONED IN THE SHOW —

• Study: 2024 State of Workplace Empathy Report

• Website: DoSomething.org

• Book: Unlocking Generational CODES: Understanding What Makes the Generations Tick and What Ticks Them OFF by Anna Liotta

• Book: Drive: The Surprising Truth About What Motivates Us by Daniel Pink

• Past episode: 155: Managing Defensiveness for Stronger Collaborations with Jim Tamm

— THANK YOU, SPONSORS! —

• LinkedIn Jobs. Post your job for free at LinkedIn.com/beawesome

• Jenni Kayne. Use the code AWESOME15 to get 15% off your order!

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Transcript

Click on a timestamp to play from that location

0:00.0	Empathy is anything but weak because for you to be able to take on another person's perspective or point of view without
0:15.4	defensiveness or fear that actually requires a very strong person.
0:20.7	Empathy is not people pleasing, it's not caving into unreasonable demands, and it's not even agreeing with someone.
0:27.0	So you can still make a difficult business decision, but it's how you do it.
0:31.0	How do you communicate, how do you show up, how do you build a culture of trust, so when something
0:36.2	like this happens you're able to have a really difficult conversation with someone. That's Maria Ross.
0:45.0	an empathy advocate who advises organizations on how empathy creates better engagement and connection.
0:52.8	She's also a speaker, the host of the Emphthedge Podcast,
0:55.6	and the author of multiple books.
0:57.4	Her most recent is called The Empathy Delima,
0:59.7	How Success Performance People and Personal Boundaries. So you'll learn people, and personal boundaries.
1:03.0	So you'll learn one, why everyone wins with more empathy.
1:06.0	Two, why leaders struggle with accountability and how to fix it.
1:09.0	And three, how to practice empathy without devolving into people pleasing.
1:13.6	And if you want to see a quick summary write-up of these takeaways,
1:17.6	I recommend you sign up for the free gold nugget email newsletter
1:20.3	at awesome at your job.com.
1:22.0	I'm Pete McKitis, this is how to be awesome at your job. I'm Pete McKitis this is how to be awesome at your job and now here's Maria.
1:30.7	Maria welcome.
1:31.8	Thanks for having me, Pete.
1:33.0	I'm excited to be here.
1:34.4	Well, I'm excited too to hear about some of your wisdom,
	...

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