09.13.22 Customer Service Comes to Airlines! / Beware Training Repayment Agreements

The Clark Howard Podcast

Clark Howard

Investing, Entrepreneurship, Business

4.6 • 4.9K Ratings

🗓️ 13 September 2022

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

The airline industry has been a mess, stretched thin by labor shortages as the travel industry rebounds. Thanks to DOT and public pressure, for the first time in 40 years passengers have a clear guide to their rights when flights are canceled or delayed. Clark walks you through the new DOT - Airline Customer Service Dashboard and what YOU need to do when grounded. Also, a worker warning: Why you need to be cautious when an employer offers you any kind of internal training. DOT Airline Dashboard: Segment 1 Ask Clark: Segment 2 Training Repayment Agreements: Segment 3 Ask Clark: Segment 4 Mentioned on the show: What America’s 10 Largest Airlines Offer if Your Flight Is Canceled or Delayed Google Flights File a Consumer Complaint - Department of Transportation Air Travel Complaints | US Department of Transportation Online travel itinerary and trip planner - TripIt Lemonade Insurance Review: How It Works, Coverage Options Best Renters Insurance Companies and Ones To Avoid Clark's National Travel Deals Clark.com resources Episode transcripts Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	It's my pleasure to welcome you to the Clark Howard Show where our mission is to serve
0:09.4	you and empower you to make better financial decisions in your life.
0:15.0	Today I actually have great news to share with you.
0:19.5	We're finally getting some clear meaningful rights when an airline does this wrong and
0:26.8	I'm going to fill you in.
0:28.9	And later, wow, PetSmart has been in the news not in a good way.
0:35.6	And there's just one example of a company that is engaging in a practice that in my opinion
0:42.5	rips off its workers.
0:44.2	And I want to warn you about what might be happening where you work that could really
0:50.6	hit your wallet later big time.
0:54.1	So the nation's airline industry has been in a mess.
1:00.8	They are way short of employees because the things I talked about before about how airlines
1:06.5	in order to try to survive the early phases of COVID got huge numbers of their employees
1:12.9	to quit with special incentive packages.
1:16.7	And then air travel came back and is now larger.
1:20.4	Air travel is bigger than it was pre pandemic.
1:23.4	More people are flying on a typical day.
1:26.4	Like for example, the recent Labor Day holiday, more people flew than flew on Labor Day 19
1:33.6	before COVID.
1:35.0	So we've come all the way back.
1:37.0	Air travel is ultra strong and the airlines don't have enough people.
1:43.4	And I talked months ago about the tragic circumstances of people in wheelchairs missing
	...

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