07.16.24 Customer No-Service - A New Low / Preventing Tax ID Theft

The Clark Howard Podcast

Clark Howard

Entrepreneurship, Investing, Business

4.6 • 5.2K Ratings

🗓️ 16 July 2024

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today - Clark discusses what’s behind the collapse in customer service over the past 2 years and how savvy companies can distinguish themselves. Also, Tax ID theft remains a growing problem that can impact people for years. Know the two important steps tax filers can take now to protect their identity. Customer No-Service: Segment 1 Ask Clark: Segment 2 Tax ID Theft: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Customer Experience Gets Worse. Again. Complaints are different when customers think a company cares — The Conversation Chase Sapphire Preferred® Card Review: What You Should Know About the Travel Card BBB-File a Complaint NYTimes: First a Victim of Tax Return Identity Theft, Then a 2-Year Wait for a Refund NYTimes: Rampant Identity Theft Is Taxing the I.R.S. How To Deal With Tax Return Identity Theft Why You Do Not Want To Get a Big Tax Refund Check Reduce your withholding to beat tax refund ID thieves Why automatic savings works: How to do it & the best ways to save Get An Identity Protection PIN | Internal Revenue Service Rolling PWN Attack / How to protect your keyless car from theft Scam Alert: How To Protect Yourself From Voice Cloning Thank you for listening today, Clarkies! If you want to be part of our “Clarkie” segment, call 404-981-2071 to leave a comment or story. We may play it during a future episode! Clark.com resources Episode transcripts Community.Clark.com Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	It's my pleasure to welcome you here to the Clark Howard Show. You know, our mission
0:09.7	is to serve you with advice and information that empowers you so you can make better financial
0:16.2	decisions in your life.
0:18.1	And I hope one of those decisions has been to subscribe to one or more of our free newsletters at Clark.com slash
0:27.8	newsletter. Most people find our newsletters to be very relevant and things you can act on in your life.
0:37.0	How do I know that?
0:38.0	Because newsletters that you get by email have what's known as an open rate. And open rates usually are not that high, even
0:46.4	when somebody voluntarily subscribed to a newsletter, we've been fortunate that our open rate is extremely high, like unbelievably high, which means that the
0:58.7	information you're getting from us, you're finding to be, even though the newsletter is free, you're finding the
1:05.1	information to be priceless. And I love that. Speaking of something that is not
1:11.2	priceless, customer no service is an expression
1:16.1	I coined probably 25 years 30 years ago customer no service goes up and down and right now I can tell you that new data
1:26.8	by one industry source shows that customer no service has collapsed, I absolutely collapsed in the last two years.
1:38.5	Also, there's something that you can do to stop a crime that's driving people bady, it's tax ID theft. I'm going to
1:48.7	explain what it is, what it does to you and how you may be able to prevent it in almost all cases.
1:57.0	So I talk about the American Customer Satisfaction Index that rates different industries every two to three months and
2:06.0	you know they end up cycling through a particular industry once a year but they put out a report every couple of months and occasionally I'll talk
2:15.1	about Forrester research and their new data is out. Wow! Wow! Wow!
2:21.3	Wow! An unmitigated disaster and the deterioration of customer no service.
2:29.7	And now, if you like so often this is one that is like one to a hundred and above a
2:37.2	70s passing great industries overall in the United States now for only the second time since Forrester began its research,
2:48.6	industries overall have a failing grade in how they're treating us. I mean industries overall have
	...

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