025: How to Set Expectations with Clients
The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business
Jenna Kutcher | Entrepreneurship, Business Strategy & Marketing
4.8 • 12.3K Ratings
🗓️ 22 February 2017
⏱️ 38 minutes
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Summary
Transcript
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| 0:00.0 | You're listening to the Gold Digger Podcast episode number 25. |
| 0:04.4 | Today I am sharing how to set clear expectations with your clients |
| 0:08.6 | from the very first time they hear your name through final delivery of your product or service. |
| 0:13.9 | If you've ever had an unhappy client, chances are you failed at setting expectations. |
| 0:20.4 | So what do you say? Let's change that. |
| 0:24.3 | You're listening to the Gold Digger Podcast with Jenna Kutcher, |
| 0:27.7 | the live workshop style business podcast for creative girl bosses. |
| 0:31.8 | So you can train from the experts how to dig in, do the work and tackle your goals along the way. |
| 0:37.8 | Here's your host, photographer, educator, artist, and Mac and cheese lover, Jenna Kutcher. |
| 0:45.4 | This episode of the Gold Digger Podcast is sponsored by Honeybook. |
| 0:49.4 | Honeybook is the management software that I use to stay organized, |
| 0:53.4 | manage invoices, get paid, and give every client an elevated, unforgettable experience. |
| 0:59.4 | Honeybook is offering 20% off exclusively for Gold Digger listeners. |
| 1:04.6 | Just go to Honeybook.com slash Gold Digger to get started and get your life back today. |
| 1:12.1 | Hey guys, it's Jenna Kutcher and today I'm going to talk all about how to set expectations within your business. |
| 1:19.7 | Now we've all been a part of a Facebook group where somebody complains that, |
| 1:24.7 | oh my gosh, I have a crazy client or something went terribly wrong. |
| 1:28.7 | But whenever I look at those posts, the first thing I want to say is there is probably a lack of expectations set by you. |
| 1:37.3 | And I know that that sounds really tough, but let's be honest, it's our job to educate our clients. |
| 1:44.0 | And so today I'm going to talk you through a bunch of steps that are going to help you know how to set expectations from the get go, |
| 1:50.8 | how to choose the right clients so that you don't fall into these awful situations. |
| 1:55.6 | You know the ones that make you lose sleep and want to quit your business altogether. |
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