meta_pixel
Tapesearch Logo
Log in
The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business

025: How to Set Expectations with Clients

The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business

Jenna Kutcher | Entrepreneurship, Business Strategy & Marketing

Business, Marketing

4.812.3K Ratings

🗓️ 22 February 2017

⏱️ 38 minutes

🧾️ Download transcript

Summary

You’re listening to The Goal Digger Podcast, Episode 025. Today I am sharing how to set clear expectations with your clients, from the very first time they hear your name through final delivery of your products or services. If you’ve ever had an unhappy client, chances are you failed at setting expectations. So what do you say? Let’s change that…

Transcript

Click on a timestamp to play from that location

0:00.0

You're listening to the Gold Digger Podcast episode number 25.

0:04.4

Today I am sharing how to set clear expectations with your clients

0:08.6

from the very first time they hear your name through final delivery of your product or service.

0:13.9

If you've ever had an unhappy client, chances are you failed at setting expectations.

0:20.4

So what do you say? Let's change that.

0:24.3

You're listening to the Gold Digger Podcast with Jenna Kutcher,

0:27.7

the live workshop style business podcast for creative girl bosses.

0:31.8

So you can train from the experts how to dig in, do the work and tackle your goals along the way.

0:37.8

Here's your host, photographer, educator, artist, and Mac and cheese lover, Jenna Kutcher.

0:45.4

This episode of the Gold Digger Podcast is sponsored by Honeybook.

0:49.4

Honeybook is the management software that I use to stay organized,

0:53.4

manage invoices, get paid, and give every client an elevated, unforgettable experience.

0:59.4

Honeybook is offering 20% off exclusively for Gold Digger listeners.

1:04.6

Just go to Honeybook.com slash Gold Digger to get started and get your life back today.

1:12.1

Hey guys, it's Jenna Kutcher and today I'm going to talk all about how to set expectations within your business.

1:19.7

Now we've all been a part of a Facebook group where somebody complains that,

1:24.7

oh my gosh, I have a crazy client or something went terribly wrong.

1:28.7

But whenever I look at those posts, the first thing I want to say is there is probably a lack of expectations set by you.

1:37.3

And I know that that sounds really tough, but let's be honest, it's our job to educate our clients.

1:44.0

And so today I'm going to talk you through a bunch of steps that are going to help you know how to set expectations from the get go,

1:50.8

how to choose the right clients so that you don't fall into these awful situations.

1:55.6

You know the ones that make you lose sleep and want to quit your business altogether.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Jenna Kutcher | Entrepreneurship, Business Strategy & Marketing, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Jenna Kutcher | Entrepreneurship, Business Strategy & Marketing and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.