Zalando Co-CEO: Building Europe's Fashion Giant, AI in Retail and the European Dream
In Good Company with Nicolai Tangen
Norges Bank Investment Management
4.7 • 236 Ratings
🗓️ 4 March 2026
⏱️ 42 minutes
🧾️ Download transcript
Summary
What does it take to build a European tech champion from scratch? Nicolai Tangen sits down with Robert Gentz, co-founder and co-CEO of Zalando, to trace the journey from selling flip-flops to building Europe’s leading online fashion platform with more than 60 million customers. Gentz shares how Zalando scaled at unprecedented speed, the flywheel behind its expansion across categories and countries, and how early customer learning shaped everything that followed. The conversation explores how data and AI are reshaping fashion—from sizing and personalization to logistics and returns—and why Gentz believes in a “European Dream” that keeps entrepreneurial talent and companies on the continent. A wide-ranging conversation on scale, leadership, and Europe’s future in tech. Tune in!
In Good Company is hosted by Nicolai Tangen, CEO of Norges Bank Investment Management. New full episodes every Wednesday, and don't miss our Highlight episodes every Friday.
The production team for this episode includes Isabelle Karlsson and PLAN-B's Niklas Figenschau Johansen, Sebastian Langvik-Hansen and Pål Huuse. Background research was conducted by Une Solheim.
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Transcript
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| 0:00.0 | Hi everyone, I'm Nicola Tangian, the CEO of the Norwegian Soan Wealth Fund, and today I'm here with Robert Gens, who is visiting us in Oslo, and Robert is the co-founder and co-founder of Saoando, which is, of course, as you know, all of you, Europe's leading online fashion platform. |
| 0:16.1 | Robert started Salando in 2008, right as the financial crisis hit, and most people thought that selling shoes |
| 0:22.6 | online was a terrible idea. But now, 17 years later, Salando serves more than 50 million customers |
| 0:28.6 | across 25 European markets. We own a lot of shares in this company, and it's really |
| 0:34.2 | exciting to have you here. Thank you very much for inviting me and having me. |
| 0:47.1 | And of course, since you own the biggest kind of fashion thing in the world, what do you |
| 0:51.3 | wear today? |
| 0:52.5 | I'm very, very dark today. So everything that I |
| 0:54.9 | actually got from Zalando today. So it's a bit like Steve Jobs like your |
| 1:00.5 | special. Like in Norway, you kind of have to dress a little bit warmer. Good idea. |
| 1:06.0 | Now Rob, let's go back to the start. You founded Zalando in 2008, just as the financial crisis was kind of hitting the world. |
| 1:15.3 | So tell me about the very start. |
| 1:18.0 | Before we started Zalando, like me and my co-founder, David, we started like a social media company in Latin America, |
| 1:25.8 | which was like a student network in Mexico, Argentina, Chile. |
| 1:31.3 | And this was like a startup that didn't really work out. |
| 1:34.3 | And then we said, okay, well, that shouldn't be it. |
| 1:37.3 | So we actually wanted to actually try it one more time. |
| 1:40.3 | And we came back to Europe and thought, okay, well, in e-commerce with soft goods, there's actually |
| 1:46.4 | very great opportunity here in Europe. |
| 1:48.9 | And we looked into various categories and fashion and really found shoes quite interesting. |
| 1:56.0 | And in June 2008, we started to sell flip-plops on a domain called Flip Tops and really worked |
| 2:02.9 | out well. |
... |
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