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Podcast Heat
4.7 • 941 Ratings
🗓️ 18 March 2025
⏱️ 36 minutes
🧾️ Download transcript
Summary
Introducing Make Money by Prioritizing Customer Experience | Zoe Kahn from Travis Makes Money.
Follow the show: Travis Makes Money
Zoe Kahn accidentally built a seven-figure agency while working a part-time job. She shares her journey, emphasizing how focusing on customer experience and solving problems led to her success. Zoe highlights the importance of helping others and providing value. She also discusses the surprising ways opportunities can arise when you prioritize service.
On this episode we talk about:
– Zoe's early financial struggles and how she overcame them, including donating plasma to pay bills.
– Her time at GNC and how it led to a customer experience role at Ghost Supplements.
– How she stumbled into gaming and streaming on Twitch and even appeared on a Frogger-themed TV show.
– Her role at Chomps, where she focused on customer retention and unexpectedly received the "Operator of the Year" award, leading to consulting opportunities.
– How she accidentally grew her agency through referrals and problem-solving, ultimately starting a BPO (Business Process Outsourcing) to improve customer support.
Top 3 Takeaways
1. Solve problems to make money. Identify customer pain points and create solutions people are willing to pay for.
2. Provide value and be a giver. Focus on helping others, and the financial rewards will follow.
3. Reduce stress for others. Offer services that alleviate stress and create convenience for clients. People will pay for convenience.
Notable Quotes
– "The more you help people, the more the world just like gives it back to you."
– "Money is not in scarcity. People have it. You just got to figure out what value you can provide that will get them to part ways with their money."
– "If you can take stress off of someone, they will pay, or create convenience for someone, they'll pay you anything."
Connect with Zoe:
LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129
Twitter/X: https://x.com/_zoekahn_
Instagram: instagram.com/_zoekahn_
Business stuff is mostly on LinkedIn and X.
Check out FranBridge Consulting for premier non-food franchise opportunities: travischappell.com/franbridge
Check out FranBridge Consulting for premier non-food franchise opportunities: travischappell.com/franbridge
Our Sponsors:
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* Check out Trust & Will: https://trustandwill.com/TRAVIS
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DISCLAIMER: Please note, this is an independent podcast episode not affiliated with, endorsed by, or produced in conjunction with the host podcast feed or any of its media entities. The views and opinions expressed in this episode are solely those of the creators and guests. For any concerns, please reach out to [email protected].
Transcript
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| 0:00.0 | You're listening to the Travis Makes Money Podcast. Hey, what is going on? Moneymakers. Welcome |
| 0:05.2 | back to the Travis Makes Money podcast, where it's our mission to help you make more money. |
| 0:10.4 | Today, we're going to be talking about agency work and maybe a little bit of customer experience |
| 0:14.3 | type stuff with my good friend Zoe Khan. Zoe kind of accidented her way into building a seven-figure CX agency while she was working |
| 0:25.0 | on it part-time at her CX shop. |
| 0:28.6 | And so now she gets to do the stuff that she loves doing, but gets to make a little bit more |
| 0:32.0 | money doing it. |
| 0:32.9 | And then she also creates her own content. |
| 0:34.9 | She's been doing that for a long time, did video game streaming and stuff like that back in the day as a Pokemon addict of sorts. |
| 0:41.8 | And then now she gets to create content around her business that actually helps her make a little bit more money doing that too. |
| 0:46.9 | So I know Zoe and I are going to have a lot of things to talk about. into that. If you're listening and you're wondering how I go about building the relationships I have on this show or on my other podcast, Travis makes friends, it's the podcast itself, ironically enough. |
| 0:58.9 | The podcast can help you build an amazing network of really great people. Plus, helps you grow |
| 1:03.8 | your social, build an audience, build your personal brand, sharpen your expertise in your field. |
| 1:08.7 | And if you're committed to doing it well, it can actually pay you |
| 1:11.3 | sponsorship dollars. Like I get paid every month to do all the things that I just said. So if you're |
| 1:15.8 | already running a seven, eight or nine figure business and any of what I just said sounds appealing, |
| 1:20.0 | head over to Travischapel.com slash coaching. I'm taking on one or two one-on-one coaching clients. |
| 1:23.8 | I don't know how much longer I'll do it. And I have not done it a long time. So if you're curious about working with me one-on-one to get your podcast out into the world |
| 1:29.7 | or to grow your existing podcast, dropshapel.com slash coaching. We'll hop on a call see if we |
| 1:34.6 | might be able to be a good fit to work together. Zoe Khan, what's up? Welcome to the show. |
| 1:39.7 | Thank you for having me. I'm excited. This is something that I feel like people are kind of like |
| 1:45.3 | uncomfortable talking about sometimes. And I'm excited to just like have like an open space to |
... |
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